Dispatcher (Thursday- Sunday Schedule)

Dispatcher at A-1 Total Service Plumbing

Location: Los Angeles Office / Address: 640 S Atlantic Blvd, East Los Angeles, CA 90022

Pay Rate: $18 - $22+ per hour, negotiable depending on experience

Schedule: Thursday- Sunday

Position Type: In-Person

Selling Points:

• Working with 2-3 other dispatchers; there is also a working dispatch supervisor

• Strong team dynamic

• Friendly and positive work environment

• 2,500 calls a month across 4 dispatchers, average call duration is about 2 minutes

Health Benefits: Benefits available after 1 month

401 K: 401K available after 90 days

About Us

At A-1 Total Service Plumbing, we live by our core values, fostering a strong and supportive company culture. Join us during this exciting period of hypergrowth and expansion. We are committed to promoting from within and offer ample opportunities for growth and advancement. We also have future plans to convert to an employee-owned company, giving you a stake in our success. Your role will have influence and impact, allowing you to drive positive change and innovation.

Key Responsibilities

 Answer inbound calls and make outbound calls with a professional, respectful and friendly

demeanor

 Respond to emails, SMS and chat messages in an articulate and comprehensible manner that enhances the overall customer experience

 Communicate effectively with customers to confirm appointments and address any concerns

 Maintain up-to-date and accurate records within Service Titan and all systems

 Coordinate and efficiently schedule and dispatch service technicians to various job sites

 Assist in managing service/technician schedules and optimizing routes for efficiency

 Alert management of trends in customer calls

 Provide support to the team and assist with administrative tasks

 Perform other duties as assigned

Qualifications

 Reliable and punctual with a strong work ethic

 Knowledge of plumbing or Service Titan is a huge plus

 Previous experience as a dispatcher is preferred

 Ability to thrive in a fast-paced, dynamic environment

 Excellent communication (verbal and written), multi-tasking and organizational skills

 Self-motivated and customer care oriented

 Must have effective listening and verbal communication skills

 Must be attentive to detail

 Proven ability to meet/exceed set goals

 Be receptive to constant coaching and feedback

 Ability to work well with other team members, managers, technicians, etc.

 Ability to work one weekend day per week

Highlights / Benefits

 Competitive hourly rate of $18 - $22+ hour, depending on experience

 Set schedule

 Opportunities for growth and advancement within the company

 Potential future employee ownership

 Influence and impact within your role, contributing to the organization’s success

If you are a dedicated and organized individual looking to grow with a dynamic company, we encourage you to apply for the Dispatcher position at A-1 Total Service Plumbing in Los Angeles. Join us and be a part of our exciting journey towards hypergrowth and future employee ownership.

Pay: $18.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off

Work Location: In person