Dispatcher/Customer Service

Job Overview

We are seeking a dynamic and organized Dispatcher/Customer Service professional to join our team! Your energetic approach will ensure smooth operations, timely deliveries, and satisfied clients.

Duties

• Dispatch and coordinate drivers for Canada-wide and cross-border loads.
• Assign trucks, trailers, loads, pickup and delivery appointments.
• Plan efficient routes and manage driver schedules.
• Monitor trucks and drivers using GPS/ELD tracking systems.
• Communicate with drivers throughout their trips and provide dispatch instructions.
• Coordinate with customers, brokers, shippers and receivers.
• Track pickups, deliveries, delays and shipment status.
• Handle breakdowns, delays, missed appointments and other operational issues.
• Ensure drivers have required load and transportation documents.
• Coordinate border-crossing and customs documentation when required.
• Monitor driver hours, logs and compliance requirements.
• Coordinate with maintenance regarding truck and trailer issues.
• Maintain accurate dispatch, trip and delivery records.
• Provide daily updates to management regarding fleet and load status.
• Follow company safety policies and transportation regulations.
• Reduce empty miles and maximize truck and equipment utilization.

Experience

• Prior experience in transportation management systems (TMS), shipping & receiving, or logistics coordination is highly preferred.
• Familiarity with supply chain operations, third-party logistics (3PL), or freight management enhances your effectiveness in this role.
• Proficiency in data entry, typing, and managing multi-line phone systems ensures quick response times and accurate record keeping.
• Strong analysis skills help interpret shipping data for operational improvements.
• Excellent communication skills combined with professional phone etiquette are essential for success in customer interactions.
• Experience working with shipping documentation, freight scheduling, or related logistics functions will set you up for success.

Join us to be part of a fast-paced environment where your organizational skills and proactive attitude make a real impact!

Pay: From $25.00 per hour

Expected hours: 40.0 per week

Work Location: In person