Dispatcher/Dispatch Executive

Overview
We are seeking a highly organised and detail-oriented Dispatcher to join our logistics team. The ideal candidate will play a crucial role in coordinating transportation operations, ensuring timely and efficient delivery of goods. This position requires strong analytical skills, excellent communication abilities, and proficiency in various logistics management systems.

Duties

• Manage daily dispatch operations, ensuring optimal routing and scheduling of deliveries.
• Utilise transportation management systems to track shipments and monitor supply chain activities.
• Collaborate with third-party logistics (3PL) providers to facilitate seamless shipping and receiving processes.
• Conduct data entry tasks accurately to maintain up-to-date records of shipments and inventory.
• Perform analysis on logistics performance metrics to identify areas for improvement.
• Communicate effectively with drivers, clients, and suppliers to coordinate delivery schedules and resolve any issues that arise.
• Maintain phone etiquette while handling inquiries and providing exceptional customer service.
• Assist in the training of new staff on systems such as AS400 and SyteLine as needed.

Requirements

• Proven experience in logistics or dispatching roles is preferred.
• Familiarity with transportation management systems and supply chain processes is essential.
• Strong analytical skills to assess data and make informed decisions.
• Excellent communication skills, both verbal and written, with an emphasis on phone etiquette.
• Proficient in data entry with a high typing speed and accuracy.
• Knowledge of shipping & receiving procedures is advantageous.
• Ability to work collaboratively within a team environment while managing multiple priorities effectively. If you are passionate about logistics and have the skills required for this role, we encourage you to apply and become an integral part of our dynamic team!
• Must have ERP and MS Office working experience.

Job Type: Full-time

Work Location: In person