Dispatchers

We adhere to the transportation standards of the City of Methuen Livery code, and all other transportation standards set forth in the state of Massachusetts. All of our staff must adhere to safety guidelines at all times, they must be 19, must furnish written references, high school education, valid vehicle operator’s license and must be able to pass CORI, RMV, Drug /Alcohol, DOT Physical and TB tests, they also receive extensive training prior to contact with consumers, refresher courses and safety workshops must have the ability to use a computer/handheld device, must have the ability to multi-task and work cooperatively with others, provide customer service to our clients, vendors, public and other employees. Exercise good judgment to always satisfy our Clients at all times.

Dispatchers

Dispatchers are the main line of communication between the office, clients, programs, and drivers on the road. They relay information and help operators determine the best course of action for all scenarios. Dispatchers are expected to be familiar with safety and operating procedures. As well as provide service in a professional, courteous, manner when interacting with all stakeholders. Their duties include: assisting the Transit operations manager and line supervisors with the controlling movement of fixed-route vehicles, accepting calls requesting general information, and ensuring timely, effective, safe service at all times.