Dispatcher/Scheduler (Transportation experience preferred)

Our dispatchers are critical to the operations of our business. They are the lifeline between the client and our bus operators. Your ability to assess and respond with an immediate solution helps to maintain on time service and delivery.

Must Have dispatcher experience to apply.

Requirements for a Dispatcher/Scheduler

• Minimum of two (2) years of general work experience, including driving experience and customer service experience.
• Must be a minimum of 18 years of age.
• Must have been a licensed driver for at least two (2) years.
• Ability to work under time constraints and deadlines
• Problem-solving and analytical abilities
• Good computer skills
• A Valid Drivers License
• No criminal convictions or DWI, DUI, assault, or possession

Responsibilities of a Dispatcher/Scheduler

• Collaborates with routing specialists and schedulers to optimize routes
• Dispatch drivers using information provided by the clients through the reservation department and the online reservation application
• Review and respond to all incoming calls, confirming all details with the client review reservation two weeks out
• Discuss with the client availability to review online reservations
• Field incoming calls for the exact day requests, ensure availability, and examine possible route changes
• Initiate all outbound calls to the city connect and access
• Troubleshoot and resolve potential pick-up problems before they result in service issues
• Ensure service on missed pick-ups by coordinating driver movement in the field
• Assist in determining the daily level of driver staffing to provide the best mix of responsiveness and productivity
• Other duties assigned by the operation staff

Education Requirement

High school diploma or GED

Benefits of a Dispatcher/Scheduler

• Vacation
• Sick time
• Life & Accident Insurance
• Medical, Dental, and Vision Insurance
• Wellness Program
• Retirement savings plan (401 K)

Pay Rate: $ 17.75/HR

8 hours shift, must be available Saturday

Strong Dispatch experience preferred

This is not a remote position

We are an Equal Opportunity Employer and Welcome Diversity to our Teams.

A message from the General Manager

Here in Lake County, we take great pride in our team of experienced and dedicated professionals who consistently demonstrate excellence in bus transportation. As our industry evolves, we remain committed to adapting and strengthening our culture of safety, while continuing to improve upon the service we provide.

It is my goal to continue partnering with Lake County Connection so that we may raise the bar, shape, and create a safer, more efficient transit future here in Lake County.