Dispatcher/Telecommunicator

Description A Dispatcher, or Communications Dispatcher, answers and responds to any emergency or non-emergency calls to provide assistance or important information. Their main duties include logging each call, providing answers to questions by retrieving information from the necessary departments and supervising the field units’ routes to prioritize and organize their schedules.

Examples of Duties

• Plans, organizes and performs work according to standardized procedures
• Receives telephone, radio calls and mechanical alarm signals for police, fire or medical emergency services
• Enters information into Computer Aided Dispatch system (CAD)
• Retrieves information for dispatch from CAD System
• Dispatches police vehicles by radio, receives and transmits orders and instructions using appropriate code language to police officers at the scene of an emergency
• Coordinates with Patrol Sergeant, dispatching of back-up units
• Coordinates radio communication with State Police and other local Police Departments as needed
• Receives fire emergency calls, or fire security system signal, sounds alarm and monitors equipment responding by radio
• Dispatches police vehicle to emergency medical calls, notifies ambulance service to respond as needed
• Uses computer terminal to input, retrieve and transmit information from National Crime Information System
• Enters data into computer system for records keeping
• Maintains daily log, wrecker rotation log and security systems files

Typical Qualifications

• Must be a citizen of the United States of America
• Must have reached the age of majority (21-years old)
• Must hold a United States high school diploma or its equivalent
• Must hold a valid driver’s license
• Must have no felony convictions
• Must have no petty misdemeanor or misdemeanor convictions related to aggravated assault, theft, driving while intoxicated, controlled substances or other crime involving moral turpitude within the three years immediately preceding one’s application
• Must not have engaged in habitual or serious criminal behavior, even if no arrest was made
• Must have not been released or discharged under dishonorable conditions from any of the armed forces of the United States
• Must be found to be of good moral character as demonstrated by past and present behaviors
• Must not possess racist or sexist ideologies or been involved in any incidents involving racist remarks or discrimination in personal life and social media; 11. Must not have intentionally accessed internet sites for the purpose of viewing child pornography
• Must be free from any physical, mental or emotional condition which might adversely affect one’s performance as a Telecommunicator

Supplemental Information

Responsible for responding to emergency and non-emergency calls for law enforcement, fire and emergency medical services as well as city animal control, utilities and city/county/state road department service; identifies and dispatches appropriate public safety units; complies with City of Carlsbad policies and procedures to ensure the safety of all public safety responders and the public.

We offer a complete benefits package to full-time employees including health care, dental, vision, retirement, deferred compensation plans, life insurance, long-term disability, holidays, vacation, and sick leave.

To learn more details, visit our benefits page.

01

Are you 18 years or older?

• YES
• NO

02

The information provided in your application must support your selected answers in the supplemental questions. The information you provide will be verified and documentation may be required. Please be as honest and accurate as possible. You may be asked to demonstrate your knowledge and skills in a work sample or during an interview. By completing this supplemental questionnaire you are attesting that the information you have provided is accurate. Any misstatements, omissions, or falsification of information may eliminate you from consideration or result in dismissal.

• Yes, I understand and agree
• No, I do not agree

03

Are you a United States citizen?

• YES
• NO

04

Are you available for on-call employment?

• Yes
• No

05

Have you ever been convicted of, pled guilty to or entered a plea of nolo contendere to any felony charge. Arrests will be reviewed on a case by case basis.

• YES
• NO

06

Have you been discharged under dishonorable conditions from any of the armed forces of the United States

• YES
• NO

07

Are you able to work a flexible work schedule that includes nights, weekends, holidays, and includes varying shifts?

• Yes
• No

08

What is your tested typing speed?

• less than 20 words per minute
• 20-29 words per minute
• 30-39 words per minute
• 40-50 words per minute
• More than 50 words per minute

09

Do you have a High School diploma or GED?

• Yes
• No

10

Which statement below best describes the highest level of education you have completed?

• High school graduate, diploma or the equivalent (GED)
• Associate degree
• Bachelor's degree
• Master's degree
• Professional degree
• Doctorate degree

11

Do you have a Bachelor's degree or higher in ________ or a related field?

• Yes
• No

12

Do you have a valid drivers license?

• Yes
• No

13

Are you fluent in English?

• Yes
• No
• Required Question