Dispatch/Fleet Manager

Primary Responsibilities:

1. Delivery Packets:
   Print and prepare driver packets every morning to ensure all paperwork is fresh and accurate.
   Pay close attention to all delivery and pickup notes, including obstacles such as low-hanging trees, restricted access, and specific venues.
   Record driver notes and document any issues that arise during routes on the delivery log.
   Familiarize with diagrams provided by sales for event setup to assist as needed.
2. Delivery Team Support:
   Foster team morale and encourage safe work habits among delivery personnel.
   Assist in scheduling to ensure timely departures in the mornings.
   Maintain constant communication with delivery teams throughout the day, checking in ontheir progress and providing support.
   Call clients to inform them when delivery teams are en route to the venue.
   Help problem-solve on-site issues that may occur during deliveries, including damage ormissing items, coordinating “hot shot” deliveries as needed.
   3.Vehicle Fleet Maintenance:
   Track and document vehicle maintenance for the delivery fleet, ensuring timelyscheduling of maintenance.
   Conduct daily checks for preventive maintenance (PM) on delivery vehicles to ensurethey are in good working condition.
   Order rental trucks when necessary, obtaining approvals from Rental Operations.
   4.Teamwork and Communication: Encourage delivery team morale and address any challenges with loading and venue difficulties.
   Collaborate with the sales team on updates, changes with truck sizes, delivery issues, and venue information.
   Print and update the warehouse on any changes to delivery plans.
   Problem-solve issues that arise on job sites, communicating effectively with warehouse personnel.
   Provide translation assistance if bilingual, bridging communication between the warehouse and dispatch.
   5.Training Drivers and Helpers:
   Assist with on-truck training for new drivers and helpers, covering processes for paperwork and client handling.
   Ensure drivers are familiar with truck inspection forms and product handling protocols.
   Guide team members on effective communication with clients, especially during arrival notifications and addressing dissatisfaction.
   Emphasize dress code and presentability for all delivery staff.
   6.Fleet Safety Program Participation:
   Support the lead for the Fleet Safety Program, actively promoting driver safety among delivery personnel.
   7.Additional Duties:
   Assist with other tasks as instructed by management to ensure smooth operations within the logistics department.

Education, Skills & Requirements:

• Communication Skills: Strong verbal communication skills to effectively interact with team members, customers, and management.
• Teamwork: Ability to work collaboratively in a team environment and foster a positive atmosphere.
• Organizational Skills: Strong organizational skills and attention to detail, particularly in handling delivery documentation and schedules.
• Physical Requirements: Must be able to lift and carry items weighing up to 70 lbs and perform physical tasks related to loading and unloading.
• Problem-Solving Skills: Ability to think quickly and effectively address issues that arise during deliveries or at job sites.
• Experience: Previous experience in logistics, delivery, or a related field is preferred but not required.
• Bilingualism: Bilingual skills are a plus, particularly for bridging communication gaps.

The Dispatch Manager assists with the loading, unloading, and delivery of rental items to customers while ensuring adherence to safety and efficiency standards. This role involves supporting the delivery team in maintaining schedules, communicating with customers and drivers, and addressing any issues that may arise during the delivery process.