Dispatching Supervisor

About the Role

We are looking for a hands-on Dispatching Supervisor to lead our dispatch team and keep outbound deliveries accurate, on time, and well-documented. You will coordinate orders, drivers, and warehouse staff to make sure goods leave on schedule and reach customers in good condition.

Key Responsibilities

• Supervise daily dispatch operations, including order release, loading, route assignment, and delivery schedules
• Oversee planning of delivery routes and trips based on order volume, delivery windows, and vehicle capacity
• Manage and coordinate dispatchers, drivers, helpers, and checkers; set daily priorities and monitor performance
• Verify that all outbound documents (delivery receipts, trip tickets, invoices) are complete and accurate before release
• Track deliveries in real time and resolve issues such as delays, failed deliveries, returns, and customer concerns
• Coordinate with the warehouse, sales, and customer service teams to keep order status and stock movements aligned
• Monitor and report key dispatch metrics such as on-time delivery rate, order accuracy, and delivery turnaround time
• Ensure proper vehicle use, maintenance schedules, and compliance with safety and company policies
• Monitor fuel usage, trip costs, and overtime to help control logistics expenses
• Train, coach, and evaluate dispatch staff; enforce attendance, discipline, and safety standards
• Prepare daily and weekly dispatch reports for management

Qualifications

• Bachelor’s degree in Business Administration, Logistics, Supply Chain Management, Engineering, or a related field

• At least [2–3] years of experience in dispatching, logistics, or warehouse operations, with at least 1 year in a supervisory role

• Solid knowledge of route planning, delivery scheduling, and warehouse-to-delivery workflows

• Proficient in MS Office (especially Excel); experience with WMS, TMS, or ERP systems is an advantage

• Strong leadership, communication, and problem-solving skills

• Able to work under pressure, handle multiple priorities, and make quick decisions

• Detail-oriented, with a strong sense of accountability

• Willing to work [shifts / extended hours / Saturdays] as operations require

What We Offer

• Additional Leave Benefits (SL, VL, BL)

• Government mandated benefits

• Medical Benefit and Insurance

• Additional income through Sales program

• Employee Discounts

• Bank Loans

• Opportunities for career growth within the company