Dispensary Agent

Dispensary Agent

STASH Cannabis Co. (Gold Star Logistics, LLC)

Location: 1470 Rockville Pike, Rockville, MD 20852

Employment Type: Full-Time

About STASH Cannabis Co.

STASH Cannabis Co. is a Maryland Cannabis Administration–licensed dispensary on Rockville Pike serving both registered medical patients and adult-use customers. We plan to open our doors on November 15th, 2026.

STASH is the only dispensary in the City of Rockville with a walk-up and drive-thru window, alongside in-store shopping and online ordering for pickup. We are building a retail experience grounded in three things: product knowledge people can actually use, a store that runs clean and compliant every single day, and a team that treats every customer — first-timer, long-time consumer, or medical patient — with the same respect.

We are hiring our founding retail team now. If you want to help set the standard for how a dispensary should operate rather than inherit someone else's, this is the room to be in.

Position Summary

The Dispensary Agent is the face of STASH. You will guide medical patients and adult-use customers through product selection, verify identification and purchase eligibility, ring transactions accurately in our point-of-sale system, and maintain strict compliance with Maryland Cannabis Administration (MCA) regulations under COMAR Title 14, Subtitle 17 — whether the customer is on the sales floor, at the walk-up or drive-thru window, or picking up an online order.

This is a customer-facing retail role in a highly regulated environment. Product knowledge and hospitality get you hired; attention to compliance detail keeps the doors open.

All Dispensary Agents must be registered with the Maryland Cannabis Administration and must obtain and display a valid MCA agent identification badge before performing any work on the licensed premises.

Key Responsibilities

Customer Experience & Sales

• Greet every customer promptly and create a welcoming, judgment-free environment.
• Consult with customers on product selection based on their stated preferences, experience level, desired effects, and budget.
• Explain product categories, potency, terpene profiles, dosing considerations, onset times, and consumption methods in plain, accurate language.
• Communicate the difference between adult-use and medical patient purchasing, including patient discounts, purchase limits, and available medical-designated inventory.
• Never provide medical advice, diagnose conditions, or make therapeutic claims about any product.
• Support attachment sales through genuine product knowledge, not pressure.
• Handle customer concerns and product complaints professionally; escalate to a manager when appropriate.

Walk-Up, Drive-Thru & Online Orders

• Serve customers at the walk-up and drive-thru window quickly and accurately while applying the same ID verification and compliance standards used in-store.
• Pull, pack, and stage online and pre-order transactions accurately and on time.
• Verify the purchaser's identity and eligibility at every order handoff.
• Keep the window line moving during peak periods without cutting corners on compliance.

Compliance & Regulatory

• Verify customer identification and age (21+ for adult-use) at every transaction using approved ID-scanning procedures.
• Verify medical patient status and certification for patient transactions.
• Enforce daily purchase limits and personal-use quantity restrictions in accordance with Maryland law.
• Follow all STASH standard operating procedures for sales, returns, waste, security, and record keeping.
• Ensure all product movement is accurately reflected in the point-of-sale system and, through system integration, in METRC seed-to-sale tracking.
• Wear your MCA agent identification badge visibly at all times while on the licensed premises.
• Refuse service where required — including to visibly impaired individuals, individuals unable to produce valid identification, and suspected diversion or straw-purchase attempts.
• Immediately report compliance concerns, discrepancies, or security incidents to the General Manager.
• Complete and maintain MCA-approved Responsible Vendor Training (RVT) and all STASH-assigned training modules.

Point of Sale & Payments

• Operate the Sweed point-of-sale system accurately and efficiently.
• Process cash, debit, and other approved payment methods; maintain an accurate drawer.
• Complete opening and closing drawer counts and reconciliation.
• Apply discounts, promotions, and loyalty credits correctly and only as authorized.

Inventory & Product Handling

• Support receiving, labeling, stocking, and merchandising of product.
• Participate in daily, weekly, and cycle inventory counts; report discrepancies immediately.
• Follow proper handling, storage, and waste-disposal procedures for all cannabis and cannabis products.
• Monitor product freshness, packaging integrity, and label accuracy.

Store Operations & Security

• Maintain a clean, organized, and professional sales floor, window station, back-of-house, and vault area.
• Follow all access-control, alarm, and video-surveillance procedures.
• Support opening and closing procedures.
• Rotate across all store positions as scheduling requires, including check-in, sales floor, walk-up/drive-thru window, and order fulfillment.
• Perform other duties as assigned by the General Manager.

Required Qualifications

• Must be at least 21 years of age.
• Must be able to satisfy all Maryland Cannabis Administration requirements for agent registration and badging. STASH submits agent registrations on behalf of its employees through the Maryland OneStop portal — individuals cannot apply for an agent badge on their own. Registration requires State (CJIS) and FBI criminal history record checks, including fingerprinting, which are completed after a conditional offer of employment is extended.
• Must be able to obtain and maintain an MCA agent identification badge for the duration of employment.
• Must complete an MCA-approved Responsible Vendor Training (RVT) program within the required timeframe.
• Legally authorized to work in the United States.
• High school diploma or equivalent.
• Availability to work a flexible retail schedule, including evenings, weekends, and holidays, as the schedule requires.
• Reliable, punctual, and able to maintain consistent attendance.
• Strong verbal communication and interpersonal skills.
• Comfort with technology — point-of-sale systems, tablets, ID scanners, and basic computer applications.
• Accuracy and attention to detail, particularly with numbers, inventory counts, and cash handling.
• Ability to remain composed and professional during high-volume periods.
• Professional appearance and adherence to STASH dress code and personal presentation standards.

Preferred Qualifications

• Prior experience as a dispensary agent, budtender, or cannabis retail associate.
• Prior experience in retail, hospitality, quick-service or drive-thru, food and beverage, or pharmacy environments.
• Existing active Maryland cannabis agent registration.
• Existing MCA-approved Responsible Vendor Training certification.
• Working knowledge of cannabis product categories, cultivars, terpenes, and consumption methods.
• Experience with Sweed POS, METRC, or comparable cannabis retail systems.
• Bilingual ability.
• Familiarity with Montgomery County and the greater Rockville market.

Physical Requirements

• Ability to stand and walk for the majority of an 8-hour shift.
• Ability to lift and carry up to 30 pounds.
• Ability to bend, reach, kneel, and stoop to stock and retrieve product.
• Ability to operate a computer, tablet, and point-of-sale terminal.
• Manual dexterity sufficient to handle small products and packaging.
• Ability to communicate clearly with customers and team members in a moderately noisy retail environment, including at an outdoor-facing service window.

Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this role.

Compensation & Benefits

Wage Range: $18.00 – $21.00 per hour, based on experience and qualifications.

Benefits:

• Health coverage
• 56 hours of accruing paid time off per year (includes Montgomery County earned sick and safe leave)
• Paid Responsible Vendor Training and MCA agent registration fees covered by STASH

Our Commitment

STASH Cannabis Co. is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, marital status, genetic information, veteran status, or any other characteristic protected by federal, state, or Montgomery County law.

Consistent with the Montgomery County Fair Criminal Record Screening Standards Law, we do not ask about criminal history on our application and do not conduct criminal background screening until after a conditional offer of employment has been extended. A criminal record does not automatically disqualify any applicant. Final eligibility for this role is determined by the Maryland Cannabis Administration's agent registration standards, and we evaluate each applicant individually.

All applications are accepted online. Apply on Indeed.

Please do not include information about criminal history in your application.

Pay: $18.00 - $21.00 per hour

Expected hours: 40.0 per week

Benefits:

• Health insurance
• Paid time off

Work Location: In person