Dispute Resolution Case Manager

About the Organisation
Our client is a well-established and highly respected dispute resolution organisation that provides an independent service to consumers and industry participants. With a strong reputation for professionalism, integrity, and fairness, they play an important role in helping parties achieve fair and constructive outcomes.

The Role This is an excellent opportunity for a lawyer who enjoys problem solving, investigation, analysis, and achieving fair outcomes.

As a Case Manager, you will manage a portfolio of disputes from initial assessment through to resolution. You'll investigate complaints, gather and assess evidence, undertake legal and regulatory research, engage with a variety of stakeholders, and prepare recommendations and written findings.

This role offers the opportunity to apply your legal expertise in a practical and people-focused environment, where your judgement and communication skills will have a direct impact on achieving positive outcomes.
 
Key responsibilities will see you:

• Investigate complaints and analyse information from multiple sources
• Assess evidence and research relevant legislation, regulations, and industry standards
• Engage with complainants, industry participants, legal representatives, and other stakeholders
• Facilitate settlements and negotiate outcomes between parties
• Prepare written findings, recommendations, and decisions
• Manage case progress, timelines, and communications
• Contribute to continuous improvement initiatives and broader organisational projects

To be successful in this role, you will bring: We're looking for someone who combines legal capability with excellent judgement and a genuine interest in people.

• A law degree and relevant post-admission legal experience
• Strong analytical, investigative, and written communication skills
• The ability to assess complex information and identify key issues
• Experience interpreting and applying legislation, regulations, policies, or industry standards
• Strong organisational skills and the ability to manage competing priorities
• Excellent stakeholder engagement and relationship management capability
• A collaborative approach and commitment to working as part of a team
• High levels of integrity, professionalism, and personal accountability

What's in it for you? You'll be joining a specialist organisation with a clear purpose: helping people resolve financial disputes fairly and constructively.

• Permanent full-time position (37.5 hours per week)
• Five weeks' annual leave
• Wellbeing initiatives and employee support programmes
• Modern CBD offices close to public transport
• Ongoing professional development opportunities
• Supportive, experienced, and collaborative team environment
• Meaningful work that contributes to fair outcomes for consumers and industry participants

ContactIf you're a lawyer who enjoys solving problems, asking the right questions and finding fair outcomes — we'd like to hear from you.

All enquiries and applications to Archway Recruitment are treated in the strictest confidence. For a confidential discussion and to find out more about this opportunity please contact Tracey [email protected] or phone [021 022 32033](tel:021 022 32033).