Dispute Resolution Executive

Roles and Responsibility

• Resolve disputes professionally and courteously.
• Communicate effectively with clients and internal teams.
• Analyze and investigate disputes to identify root causes.
• Develop and implement strategies to prevent future disputes.
• Collaborate with cross-functional teams to resolve complex issues.
• Provide exceptional customer service and ensure client satisfaction.

Job Requirements

• Graduate or Undergraduate degree in any field.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and meet deadlines.
• Strong problem-solving and analytical skills.
• Experience in dispute resolution or a related field is preferred.
• Ability to maintain confidentiality and handle sensitive information.
• Language proficiency: C2 level.