Dispute Resolution Ninja – Save Revenue, Solve Problems

We are a fast-growing travel facilitation company processing thousands of applications per month across multiple destinations around the world. We are looking for a sharp, detail-oriented Customer Support Specialist to join our team and take ownership of refund disputes, chargeback defence and escalated customer communications.

What you will be doing

• Handling inbound refund and cancellation requests across email

• Drafting professional, firm and legally informed responses to customer disputes

• Managing chargeback defence submissions with supporting evidence packages

• Liaising with payment processors on disputed transactions

• Maintaining accurate case notes and escalating where necessary

• Working closely with our Senior Paralegal team on complex cases

What we are looking for

• Excellent written English with strong attention to tone and detail

• Experience in customer dispute resolution, chargeback management or a similar role

• Ability to stay calm, professional and firm under pressure

• Familiarity with consumer protection frameworks is a strong advantage

• Experience working with payment processors such as Stripe, Wise or similar

• Ability to work independently and manage a high volume of cases

• Previous experience in travel, legal support or e-commerce is preferred

• Love for performance

What we offer

• Fully remote position with flexible hours

• Competitive compensation based on experience

• Fast-paced and dynamic environment with real ownership of your role

• Direct collaboration with senior leadership

If you are confident, articulate and thrive in high-pressure situations where every response matters, we want to hear from you.

• Apply by sending your CV and a short cover letter explaining your experience handling disputes or refund cases. Put "pink flamingo" in subject so I know you read this far.