Distance Learning Telephone Technician - Anticipated

The Telephone Technician will be instrumental in advancing our regional educational community. This position offers a unique opportunity to support a dynamic team of educators, fostering an environment that promotes academic excellence, student growth, and community engagement. The successful candidate will be a strategic thinker, collaborator, and advocate for innovation, committed to ensuring our students receive world-class opportunities to enhance student outcomes and lifelong learning. Reporting to the Distance Learning Coordinator and collaborating closely with the participating school district leadership and all instructional staff, the Telephone Technician will create the conditions for student success in the classroom setting and as citizens in the future.

Reports to: Distance Learning Coordinator

Essential Duties and Responsibilities:

The following list is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required by the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time, with or without notice. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Primary Responsibilities:

Monitors and oversees phone services for regional school districts

Assists school districts with internal phone systems, including support, integrations, and troubleshooting

Liaison between phone vendors, districts, and the regional information center (RIC) for repairs and trouble tickets

Assist school districts and BOCES in transitioning to new internal phone systems

Assist with the development and execution of phone systems, ensuring they meet institutional standards and goals

Knowledge of telephone systems and programs to configure and troubleshoot equipment in the region

Installation of telephone communication equipment components

Oversees the maintenance and recommendations of telephone equipment and programs

Monitor the performance and progress of telephone systems and equipment, making necessary improvements.

Maintains inventory of phone equipment and lines

Audit telephone vendor billing to ensure accurate costs

Build and maintain relationships with component districts, community organizations, and stakeholders to support and enhance telephone services

Assists Distance Learning Coordinator with RFPs for additional phone solutions.

The Distance Learning Coordinator will possess the following minimum qualities, qualifications, skills, and/or abilities:

Demonstrate excellent organizational and project management skills

Exhibit clear communication skills in both oral and written formats, including electronic communication

Stay informed about telephone services and equipment, best practices, and emerging trends and technologies

Demonstrate an open, collaborative leadership style that fosters teamwork and a shared sense of purpose.

Show willingness to be an active, engaged, and visible member of the learning community

Possesses strong people skills and effective communication abilities. The Telephone Technician should be positive, approachable, and respectful

Demonstrate willingness to be an active, engaged, collaborative, and visible team member

Exhibit unquestioned integrity, honesty, and diplomacy

Be attentive to the needs of all individuals seeking assistance, including students

Utilize strong problem-solving and critical-thinking skills

Salary: $45,000 - $55,000

Civil Service Qualifications: Pending determination.

Position is anticipated to start in July 2025.