Distribution Assistant

Imperial Brady is a leading distributor of foodservice packaging, facilities maintenance supplies, printing papers, and equipment across North America. With a strong and growing presence in Canada, we proudly serve Canadian businesses and communities with the highest standards of quality, reliability, and service.

A Deep Canadian Legacy

Imperial Brady Canada is deeply rooted in the country, with over 135 years of Canadian history and a workforce of 1,500 Canadian employees. Our operations span 35 locations from coast to coast, including Saint John, Newfoundland and Vancouver, British Columbia—ensuring efficient service and local support nationwide. We are incorporated in Canada, and our 100% Canadian leadership team ensures that decisions for Canada are made in Canada.

Trusted by Canadian Businesses

We are a key distributor partner to many Canadian manufacturers, supporting long-standing relationships and ensuring the timely availability of high-quality products. Our Canadian customer service team understands the unique needs of Canadian businesses and delivers tailored solutions with a local touch.

Imperial Brady Canada, leading national distributor, has a job open in Sherbrooke. The Distribution Assistant performs distribution and receiving administrative duties and tasks. Ensures accuracy of the information in the computer system and is responsible for reports and file maintenance.

Responsibilities:

• Data entry of trip sheet data for driver manifest.
• Manage customer returns and credits processing.
• Update and maintain document filing and computer databases.
• Maintain trip sheet (proof of delivery) records.
• Manage tasks in reference with communication email group for shipping.
• Manage external and internal customer inquiries and requests for proof of delivery documents.
• Ensure internal and external customer satisfaction through prompt and efficient service.
• Administrative tasks in correlation with the department and business requirements.
• Book carrier and container inbound appointments in appointment system.
• Manage tasks and liaison with carrier communication email receiving group.
• Schedule receiving / carrier swamping services as required.
• Manage over / short and damage claims and process with carriers and vendors.
• Print receiving documents and prepare for receivers.
• Manage daily issues encountered with receivers.
• Ensure internal and external customer satisfaction through prompt and efficient service.
• Update and maintain document and computer files.
• Administrative tasks in correlation with the department and business requirements.
• Perform receiving -related clerical duties as requested.
• Prepare reports as required.

Qualifications:

• 3+ years’ administrative experience in a transportation/operations/distribution environment.
• High school diploma required.
• Transportation routing experience an asset.
• Strong organizational skills; ability to prioritize and organize a constant work flow and to maintain accurate records.
• Excellent written and oral communication, listening, and interpersonal skills.
• Ability to multi-task and have excellent time management skills.
• Computer literate with Windows based software programs, Transportation Electronic Log Tracking systems and Warehouse Management Systems (WMS).
• Good interpersonal and customer service skills.

Working/Other Conditions:

• Indoor office environment, within a dry climate-controlled warehouse environment.
• Ability to work in a fast pace environment.
• Prolong periods of sitting, and computer and phone use.
• Required to wear personal protective equipment – company supplied.
• Ability to work extended hours, which may be required from time to time.
• Willing to travel for onboarding/training purposes.

At Imperial Brady, we offer an exciting environment in which to work, learn, and grow professionally. We are excited to continue to invite talented individuals with a passion for excellence to join our team. As a family-owned and operated company, we value our people and strive to create rewarding career opportunities by offering competitive salaries and benefits.

Imperial Brady is an EEO Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history or genetic information, political affiliation, military service, or other non-merit based factors. If you require any support in the application process, including disability accommodation, please contact [email protected].