Distribution Center Manager

DUTIES / RESPONSIBILITIES

Overall DC Operations

• Supervise daily DC activities, including receiving, put-away, storage, picking, packing, dispatch and delivery coordination.
• Ensure DC has sufficient manpower, equipment, space and capacity to support current and future business requirements.
• Maintain high standards of warehouse housekeeping, cleanliness, product quality and workplace safety.

Inventory & Stock Management

• Monitor inventory accuracy and maintain proper control over all stock movements within DC.
• Conduct regular stock counts, investigate discrepancies and implement corrective actions to minimise stock loss, damage, wastage and shrinkage.
• Monitor stock levels, ageing, slow-moving, damaged and near-expiry inventory, and coordinate with relevant departments on appropriate actions.
• Ensure proper product handling, storage and stock rotation in line with product requirements and company standards.
• Ensure proper documentation and controls are maintained for receiving, inventory, stock transfers and dispatch activities.

Order Fulfillment & Distribution

• Manage order fulfilment and stock transfers to ensure outlet orders are picked accurately and dispatched according to schedule.
• Coordinate with Logistics on inbound and outbound shipment schedules, transportation arrangements and delivery-related issues.

Team Leadership & Manpower Management

• Lead and manage the DC team, including manpower planning, work allocation, shift arrangements, attendance, performance, discipline, coaching and training.
• Drive a culture of accountability, teamwork, discipline, continuous improvement and operational excellence across DC.

Cost & Productivity Management

• Identify opportunities to improve warehouse processes, productivity and resource utilisation while reducing unnecessary handling, overtime, wastage, storage and logistics costs.

SOP, Compliance, Safety & Quality

• Ensure all warehouse activities are carried out safely, accurately and in accordance with company SOPs, policies and operational standards.
• Support internal and external audits, inspections and investigations by providing accurate records and operational information.

Cross-Functional Coordination

• Coordinate with Stores, Merchandising and Logistics to resolve stock availability, delivery and fulfilment issues that may affect outlet operations and sales.
• Work closely with Merchandising to align incoming shipments, stock availability, inventory requirements and outlet demand.
• Partner with Finance on stock reconciliation, inventory discrepancies, cost control and other inventory-related matters.

Performance Monitoring & Reporting

• Monitor DC productivity, labour utilisation, picking and receiving accuracy, order fulfilment, on-time dispatch and other operational KPIs.
• Provide management with regular updates on DC capacity, inventory risks, operational performance, service levels and improvement initiatives.

REQUIRED SKILLS / ABILITIES

• Minimum SPM qualification required; Diploma or Degree in Supply Chain Management, Logistics, Warehouse Management, Business Administration or a related field is preferred.
• Relevant experience in DC, warehouse, distribution or supply chain operations, preferably within retail or FMCG.
• Proven experience leading and managing warehouse or DC teams, with the ability to motivate, coach and develop employees.
• Strong knowledge of warehouse operations, inventory management, order fulfilment, distribution processes, SOPs, safety and stock control.
• Strong analytical and problem-solving skills, with a proactive, hands-on and results-oriented approach to resolving operational challenges.
• Experience using WMS/ERP systems and other warehouse or inventory management tools, with strong organisational and time-management skills.
• Strong communication and interpersonal skills, with the ability to collaborate effectively across Merchandising, Stores, Logistics, Finance and other departments.
• Strong commercial and cost awareness, with the ability to improve productivity and resource efficiency while managing changing requirements and maintaining service levels.

Job Type: Full-time

Pay: RM6,000.00 - RM7,000.00 per month

Benefits:

• Opportunities for promotion
• Professional development

Work Location: In person