Distribution Controller: Eastern Cape

Introduction

To control and coordinate daily distribution operations to ensure on-time, in-full, no error (OTIFNE) deliveries, efficient in resources utilisation, driver compliance, cost control, and adherence to food & Operational safety, and legal requirements.

Duties & Responsibilities

Ensure full compliance with the Company Code of Conduct. All work instructions, processes and procedures are followed as well as any Policies linked to Logistics and Distribution.

Daily Distribution Control Following Set Procedures And Working Instructions

• Dispatch and control daily delivery routes and schedules.
• Allocation of vehicles and drivers (Company - and Owner Drivers).
• Monitor route execution and intervene/report and escalate delays, breakdowns or product delivery issues.
• Ensure delivery documentation is accurate and issued on time.
• Including equipment, devices and execution tools are registered and issued to delivery staff to perform and execute the assigned tasks.

Fleet & Driver Control

• Check vehicle availability, roadworthiness, and service status.
• Plan maintenance limiting the impact of operational down time in fleet work.
• Monitor driver attendance, licensing, PDP validity, and working hours.
• Enforce driving-time, rest, and legal compliance.
• Escalate mechanical issues and coordinate with maintenance & fleet department.

Delivery Performance & Customer Service

• Track OTIF performance, route adherence and completion.
• Resolve delivery exceptions (shorts, damages, returns,) and liaise with customer service, and warehouse.
• Ensure professional driver's conduct and brand representation.

Cost & Utilisation Control

• Monitor route productivity (drops, kilometers, weight).
• Control overtime, fuel usage and monitor consumption, and lease hire.
• Coordination of resources to align OT and deliver time managements reports with no illegal OT through shift alignment and scheduled route/staff rotation.

Systems & Administration

• Assign Driver, Van Assistant and vehicles on system for tracking for clear visibility of resource allocation and utilisation
• Control PODs, trip sheets, fuel slips, tolls, and debrief paperwork.
• Review credit notes requests and ensure all credit notes are system processed and accurately:
• Ensure all supporting documents and reports are submitted to warehouse and loss prevention.
• Ensure all credit notes processed is submitted to management to review and sign.
• Maintain all daily, weekly, and monthly distribution reports.

Compliance, Safety & Food Standards

• Ensure compliance with: National Road Traffic Regulation-Act & driving-hour regulations.
• Ensure compliance with: Health & Safety requirements.
• Regulation R638 - Strict hygiene standards are followed when food product is handled and transported.
• Ensure safe and correct on road behavior through Driver coaching tools, logging incidents on systems and escalating/reporting performance to management.
• Participate in internal audits, investigations, and corrective actions.

Communication & Coordination

• Act as the key link between: Gate (Security), Warehouse, Drivers, Route planning and Fleet management.
• Communicate changes, incidents, and priorities clearly and timeously.

Key Performance Indicators (KPIs)

• OTIFNE delivery performance.
• Resource utilisation and route execution efficiency.
• Driver compliance and incident rate.
• POD turnaround time and closeout procedures.
• Customer delivery complaints.
• Credit note accuracy.

Desired Experience & Qualification

• Senior Certificate/ Grade 12 (Matric) - essential
• Logistics / Transport / Supply Chain qualification - advantageous
• Experience in FMCG or food distribution preferred
• 2 - 5 years' transport or distribution control experience
• Route planning and Route execution system experience
• ERP system experience