Distribution Office Support II

Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member’s contributions and offers a supportive environment for career development. Come, stay, and grow with us.

Provides clerical and administrative support to the Regional Distribution Center by maintaining records, reports, safety documentation, inbound shipment information, claims, and process compliance. Supports accurate and efficient distribution center operations while providing customer service to internal and external customers.

Key Responsibilities

• Develop and maintain logs, reports, audit processes, SOX controls, and applicable metrics to help prevent picking and shipping errors.

• Coordinate and maintain safety training, documentation, communications, and postings to support corporate and OSHA compliance.

• Ensure and record the accurate arrival, duration, and departure of inbound shipments and activities.

• Notify management of potential detention charges and work to resolve issues or discrepancies with inbound documentation.

• Provide timely customer service to internal and external customers.

• Initiate inbound vendor and in-transit freight claims and take appropriate action related to serial number discrepancies.

• Support the review and disposition of damaged product.

• Monitor non-conformance related to SOPs, processes, packaging, vendor cross-reference, and UPC issues.

• Participate in other projects and activities as assigned.

• High school diploma or equivalent combination of education and experience required.

• At least 2 years of related experience required.

• HVAC industry experience preferred.

• Knowledge of customer service principles and processes, including assessing customer needs, meeting service quality standards, and evaluating customer satisfaction.

• Good verbal and written communication skills.

• Computer literacy with Microsoft Office, including Excel, Word, and PowerPoint.

• Experience with general office applications, such as FAX and EDI.

• Experience using SAP, including queries, preferred.