Distribution Office Support II

What Drives Success Provides clerical and administrative support to the Regional Distribution Center by maintaining records, reports, safety documentation, inbound shipment information, claims, and process compliance. Supports accurate and efficient distribution center operations while providing customer service to internal and external customers.

Key Responsibilities

• Develop and maintain logs, reports, audit processes, SOX controls, and applicable metrics to help prevent picking and shipping errors.
• Coordinate and maintain safety training, documentation, communications, and postings to support corporate and OSHA compliance.
• Ensure and record the accurate arrival, duration, and departure of inbound shipments and activities.
• Notify management of potential detention charges and work to resolve issues or discrepancies with inbound documentation.
• Provide timely customer service to internal and external customers.
• Initiate inbound vendor and in-transit freight claims and take appropriate action related to serial number discrepancies.
• Support the review and disposition of damaged product.
• Monitor non-conformance related to SOPs, processes, packaging, vendor cross-reference, and UPC issues.
• Participate in other projects and activities as assigned.

What We Are Looking For

• High school diploma or equivalent combination of education and experience required.
• At least 2 years of related experience required.
• HVAC industry experience preferred.
• Knowledge of customer service principles and processes, including assessing customer needs, meeting service quality standards, and evaluating customer satisfaction.
• Good verbal and written communication skills.
• Computer literacy with Microsoft Office, including Excel, Word, and PowerPoint.
• Experience with general office applications, such as FAX and EDI.
• Experience using SAP, including queries, preferred.

What We Offer Compensation : This is a salaried non-exempt role. This means that employees are paid a salary and also receive overtime pay when they work more than 40 hours in a week (or as otherwise required by state law). The starting salary range for this role and market is between $40,000- $50,000 annually. Factors that may affect starting salary include geography/market and the skills, education, experience, and other qualifications of the successful candidate.

Employees in this role are also eligible for abonus in accordance with the terms of the Company’s applicable plan.

Benefits : Subject to applicable eligibility requirements, the following benefits are offered for this role: tuition reimbursement; medical, dental, and vision insurance; prescription drug coverage; 401(k) retirement plan; short-term disability insurance; 8 weeks paid birthing leave; 2 weeks paid bonding leave; life and long-term disability insurance.

Depending on date of hire, and subject to applicable eligibility requirements, new employees in this role also receive up to: 12 days paid time off, 2 paid well-being days, 1 paid volunteer day, 12 paid holidays, and 3 floating holidays per year.

Our Culture : At Lennox, our Core Values of Integrity, Respect & Excellence are ingrained in the fabric of the organization. They define our culture – which is about how we do business and how we treat others. Lennox is not just a workplace; we are a global community that values each team member’s contributions. As an equal opportunity employer, we are committed to recruit, develop, and retain talented individuals from a wide range of backgrounds, ensuring that everyone has the opportunity to succeed and contribute to our continued growth and success. At Lennox, you’ll take pride in our brands, knowing you are part of something special. Come, stay, and grow with us! Disclaimers: The compensation and benefits information is accurate as of the date of this posting. Lennox reserves the right to modify this information at any time, with or without notice, subject to applicable law.

We may use automated tools, including artificial intelligence, to support parts of our hiring process, such as application review and interview scheduling. These tools assist our teams but do not replace human decision-making. If you need an accommodation or have questions, please contact [email protected].

Who We Are Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member’s contributions and offers a supportive environment for career development. Come, stay, and grow with us.