Distribution Supervisor - Secondary

Overall Responsibility The Distribution Supervisor is responsible for overseeing and managing key aspects of the distribution network. This includes secondary distribution through third-party logistics providers, including the management of Liquor Runners, direct distribution from source sites, customer service, cost control, and productivity. The role ensures that deliveries are completed on time and in full, in the most efficient and cost-effective manner.

Focus Area 1 3PL and Liquor Runners Distribution Management

• Develop and maintain strong relationships with third-party logistics (3PL) providers, including Liquor Runners.
• Monitor supplier performance, including on-time delivery, quality, and adherence to service-level agreements (SLAs).
• Collaborate with Liquor Runners to identify improvement opportunities and implement corrective actions where necessary.
• Conduct regular supplier SLA reviews and escalate issues where necessary to ensure compliance and competitiveness.

Focus Area 2 Execution of the Direct Shipment Strategy from Source Sites

• Maintain and further develop the direct-shipment strategy.
• Drive cost efficiencies across direct-shipment operations.
• Manage relationships with transport service providers.
• Manage relationships with the Clayville and Epping source sites.

Focus Area 3 Customer Service

• Respond promptly to customer enquiries and resolve issues or concerns effectively.
• Implement customer service metrics to evaluate performance and identify improvement opportunities.
• Coordinate with internal teams, including Telesales and Planning, to ensure accurate, on-time, in-full order fulfilment.
• Communicate proactively with customers regarding shipments, delays, returns, and other logistics-related matters.
• Ensure that master data relating to products, customers, suppliers, and logistics parameters is accurate and up to date.
• Implement data-quality checks and maintain data integrity within logistics systems.

Focus Area 4 Cost Management

• Track weekly logistics costs and ensure performance remains within approved budgets and targets.
• Monitor key performance indicators (KPIs) to assess operational performance and identify improvement opportunities.
• Provide input into the annual Liquor Runners contract negotiations.
• Collaborate with the Finance team to develop and manage logistics budgets.
• Collaborate with Liquor Runners and internal SHP stakeholders to ensure accurate tracking and reporting of SHP inventory, including CHEP equipment.

Focus Area 5 Productivity and Efficiency

• Evaluate and optimise distribution methods based on cost, delivery time, and service requirements.
• Monitor key performance indicators (KPIs) to assess operational performance and identify improvement opportunities.
• Develop and implement standard operating procedures and agreed ways of working to streamline logistics processes and improve productivity.
• Monitor Liquor Runners’ transportation management system, Libra, to ensure efficiency and compliance with service standards.

Role Requirements

• Bachelor’s degree in Logistics, Supply Chain Management, or a related field, or equivalent relevant experience.
• Proven experience in logistics operations, preferably in a supervisory or managerial role.
• Sales experience, working with customers and reps.
• Demonstrated experience in managing third-party logistics (3PL) providers.
• Proficiency in Microsoft 365, particularly Excel.

Preferred Skills And Competencies

• Excellent written and verbal communication skills.
• Strong analytical and problem-solving skills.

NB: Specific duties/responsibilities will vary from time to time: the above list is intended to indicate the general nature of the post and is not exhaustive. The post holder will be expected to be flexible in supporting the business by undertaking any other responsibilities which are aligned with this job level. Job Reference Code: J642