District Administrator

Troocoo are proud to be partnering with a well-established organisation that is committed to making a meaningful difference within the community and supporting people and families across Australia.

This is an exciting opportunity to join a purpose-driven organisation that offers access to great technology, skilled colleagues and interesting projects, with genuine opportunities to develop your career.

About the Role
The District Administrator is a newly created role providing vital administrative and customer service support to the organisation's Mackay District Office.

You will be responsible for the efficient and client-focused provision of high-quality customer service, supporting the day-to-day operations of the Mackay office. This role will report to the District Secretary and forms part of the organisation's Membership and Network team.

Key Accountabilities

• Provide a high level of customer service to internal and external clients, including welcoming visitors to the Mackay District Office, determining the nature of their business and directing them appropriately.
• Answer incoming calls professionally and efficiently, determining the purpose of calls and directing them to the appropriate staff member.
• Respond to distressed callers in a professional and empathetic manner, connecting them with appropriate services and staff.
• Undertake general office administration including incoming mail, postage, monitoring and ordering supplies, photocopying, scanning and filing.
• Assist with the organisation of meetings, including preparing invitations and agendas, printing documents, organising catering, accommodation and travel, and coordinating follow-up actions.
• Assist with the preparation of monthly and quarterly reports, applications and acquittals.
• Maintain directories, collect data and prepare reimbursement claims, policy and procedure updates, documents and general correspondence.
• Receive and process incoming deliveries.
• Ensure flags and other relevant displays are presentable whilst on display.
• Attend Mackay District activities and events as required.

About You

The ideal candidate will have experience delivering exceptional customer service, along with strong written and verbal communication skills.
You will also have:

• A current Australian driver's licence.
• Excellent working knowledge and use of Microsoft Word, Excel and Outlook.
• Demonstrated strong interpersonal, oral and written communication skills, with the ability to consult, communicate and problem-solve effectively.
• Practical thinking and the ability to deal with situations in a calm and coordinated manner.
• The ability to work independently as well as collaboratively within a team environment.
• The physical ability to bend, reach above the shoulders and carry a 5–7 kg load.

Benefits

You will be joining a committed, passionate and talented team within a purpose-driven organisation where your contribution will make a genuine difference.

• Regular health and wellbeing events.
• Paid professional development and individual development plans.
• Bespoke leadership training programs.
• Monthly employee awards and recognition.
• Corporate discounts across retail, hotels, events, groceries, insurance and entertainment.
• Free parking via reimbursement.
• World-class IT, technology and systems.

Apply Now

If you are an experienced administrator or customer service professional looking for an opportunity to join a purpose-driven organisation in Mackay, we would love to hear from you.

Please apply today or contact [email protected] for more information.