District Manager (Retail)

About the role

The District Manager (Retail) will work closely with HQ departments to drive sales growth, improve operational efficiency and enhance overall retail performance ensuring the achievement of sales targets, operational standards and customer service excellence.

Key responsibilities

• Lead, coach and motivate Branch Managers / showroom sales teams to maximize sales performance and customer service.
• Develop and execute sales strategies, promotional activities, roadshows and in-store campaigns to drive sales and increase customer traffic.
• Provide product knowledge, sales technique and customer service training to showroom staff.
• Identify performance gaps and provide continuous coaching, counseling and guidance to the sales teams.
• Monitor manpower planning, attendance, discipline and staff performance across assigned outlets.
• Ensure proper management of stock, inventory, product display and showroom facilities.
• Work closely with HQ departments including Marketing, HR, Operations and Warehouse to ensure smooth retail operations.
• Prepare and submit regular sales and outlet performance reports, highlighting key issues, achievements and improvement plans.

About you

• SPM, Diploma or Degree in Business Studies, Marketing, Retail Management or a related field.
• Minimum 3–5 years of experience in retail management, sales or operations, preferably with multi-outlet management experience.
• Experience managing multiple retail outlets / branches with responsibility for sales targets and team performance.
• Proven ability to lead, coach and motivate sales teams to achieve business targets.
• Possess own transport and willing to travel between assigned outlets.
• Willing to work on weekends and Public Holidays, according to retail business requirements.
• Experience in consumer retail, furniture, lifestyle, electrical, healthcare, massage / wellness or other showroom-based retail businesses is an added advantage.