District Receptionist

Columbus Public Schools

District Receptionist Job Description

It is the policy of Columbus Public Schools to not discriminate on the basis of sex, disability, race, color, religion, marital status, veteran status, or national or ethnic origin in its educational programs, admission policies, employment policies or other administered programs. Persons requiring accommodations to apply and/or be considered for positions are asked to make their request to the Superintendent.

A. Job Title: District Receptionist

B. Reports To: Director of Human Resources and Superintendent

C. Qualifications: High school diploma or equivalent; job-related experience; successful background check

D. Classification: FLSA Non-Exempt

E. Position Summary

The District Receptionist greets visitors, answers telephone and written inquiries from staff and the public, directs people to the right personnel, and provides general clerical support to assigned administrators. The position requires initiative, strong interpersonal skills, and the ability to work independently while handling a high volume of inquiries about District policies, procedures, and activities.

F. Performance Responsibilities and Job Tasks

1. Answer the multiline telephone system; screen and transfer calls, respond to inquiries, and take messages.

2. Greet visitors (public, parents, students, vendors) and respond to inquiries or direct them to appropriate personnel.

3. Evaluate situations and inquiries, including those involving police or probation, and refer them to the appropriate staff; forward emergency calls immediately.

4. Distribute mail, packages, supplies, messages, and procedural information (e.g., job and inter/intra-district applications).

5. Perform clerical and record-keeping tasks (e.g., database updates, standard reports, mailers, filing) and prepare written materials for assigned administrators.

6. Maintain confidentiality of information concerning staff, students, and families in accordance with law and District rules.

7. Maintain a positive, professional rapport with students, parents, staff, and the public, and follow the District code of ethics for non-certificated staff.

8. Represent the District positively by displaying a strong work ethic and personal integrity in all situations.

9. Serve as a positive member of the community in a way that does not negatively affect the District’s reputation or image in the community.

10. Refrain from engaging in conduct that interferes with the operations of the District, including the education of students.

11. Develop and maintain a positive and professional working relationship with other staff and administration.

12. Adhere to all District policies, rules, regulations, and supervisory directives.

13. Perform other duties as assigned by the Superintendent or designee.

G. Knowledge, Skills, and Abilities

1. Professional telephone etiquette and customer service.

2. Standard office equipment and software (e.g., Microsoft Word, Excel, and school-related software).

3. Clerical procedures, filing, and record keeping.

4. Ability to follow multi-step written and oral instructions.

5. Ability to work with frequent interruptions, prioritize tasks, and solve routine problems independently.

6. Ability to communicate with diverse groups with tact, courtesy, and discretion.

7. Ability to speak multiple languages is preferred.

H. Employee Characteristics

Dependable, cooperative, detail-oriented, honest, composed under stress, adaptable, and willing to take initiative.

I. At-Will Employment

This is an at-will position. Employment may be ended by the employee or Columbus Public Schools at any time, with or without cause or notice, subject to applicable law. This job description is not a contract of employment, and the District may revise it at any time.

J. Essential Functions: The essential functions of the District Receptionist position include: (1) regular, dependable attendance on the job; (2) the ability to perform the identified tasks and to possess and utilize the identified knowledge, skills, and abilities;

Job Type: Full-time

Pay: $17.57 - $18.32 per hour

Expected hours: 40.0 per week

Benefits:

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person