District Service Manager

Summary：

This role responsible for supervising and supporting service to improve customer experience, lead team keep the customer on the air and help them hearing better. Engage with partners to expand business and Cochlear branding reputation.

Accountabilities:

Accountability 1: Lead team to improve customer service experience

Accountability 2: Lead team to achieve service business through target and help customer hearing better

Accountability 3: Explore business opportunities to expand market share

Accountability 4: Maintain the relationship with internal & external partners to expand branding influence

Accountability 5: Monitoring and guidance with regional related services

Accountability 6: Team capability and management

Team Role (People Manager):

Key Incumbent requirements:

Minimum:

· 3 years experience on directly provide services to customer

· 1-2 years working experience in medical device or related industry

· At least 1-2 years experience on team management

· Demonstrate ability to communicate effectively with customers

· Able to work a flexible schedule to meet the needs of the service business

· Able to travel frequently

· Knowledge and detail experience required: Good Chinese writing, MS office capability, good communication skills, open and collaboration

Ideal:

· Good English on reading and writing

· Ability to multitask, prioritize work efficiently and work independently