Div Head - IT Operations

Division Head, IT Operations
Jakarta | Contract | Information & Communication Technology

Build and lead IT operations as a shared service for the whole organization.

About the role
You will own the reliability, security, and scalability of IT operations across infrastructure, cloud, NOC, security operations, service management, asset and vendor management, and DevOps, serving all platforms and applications under the company's responsibility.

Key responsibilities

• Oversee server, cloud, data centre, and network operations, covering capacity, availability, resilience, performance, and technology lifecycle
• Lead monitoring, alerting, escalation, major incident management, recovery, RCA, and preventive actions
• Manage the DevOps shared service (CI/CD, Infrastructure as Code, environment provisioning, production access, release support, change control) and define clear DevOps/TechOps boundaries
• Oversee access management, vulnerability remediation, and security incident response with the CTO and GRC
• Establish service catalogues, SLA, SOP, KPI, and operational reporting; implement production readiness gates and the DMO-to-Operations handover
• Maintain asset, contract, license, and renewal registers; monitor vendor performance; coordinate with Procurement, Finance, and Legal
• Assess and develop the team, and reduce key-person dependency through documentation, standardisation, and cross-training

About you

• Bachelor's degree in IT, Computer Science, Information Systems, Engineering, or a related field

• 10+ years in infrastructure or IT operations, with 5+ years in a leadership role responsible for production operations

• Background in System Integrator, Managed Services, or Technology Services

• Expertise in:

  • Infrastructure, cloud, hybrid environments, and network operations
  • NOC operations, incident management, and RCA
  • DevOps, CI/CD, and Infrastructure as Code
  • ITSM, SOP, SLA, KPI, and reporting
  • Service Desk and onsite support management
  • Security operations and access management
  • IT asset, contract, license, vendor, and budget management

• Strong leadership and team development skills