Diversionary Service Coordinator

POSITION AVAILABLE

North West Queensland Indigenous Community Social Services Limited

Youth Transitional Hub

DIVERSIONARY SERVICE COORDINATOR

Full-time

About us

North West Queensland Indigenous Community Social Services Ltd (NWQICSS) is a proud Aboriginal and Torres Strait Islander community-controlled, not-for-profit organisation based in Mount Isa. Guided by a First Nations-majority board and the vision "Life to the full," we deliver culturally safe, trauma-informed services across justice, health, housing, education and family support. As a Public Benevolent Institution, we work every day to create real opportunities for our people and community.

About the Program

The Youth Transitional Hub provides culturally responsive support to at-risk young people through case management, diversion activities, outreach support, and safe overnight accommodation.

The program supports young people by providing a safe and supportive environment where they can build positive connections, develop life skills, access appropriate services, and receive guidance to improve their wellbeing and future opportunities. Through strong partnerships with families, community organisations, schools, health services, and justice agencies, the program aims to reduce engagement with anti-social behaviours and support young people to make positive choices.

About the Role

The Diversionary Service Coordinator is responsible for developing, coordinating, and delivering diversionary programs that support young people to build life skills, strengthen community connections, and reduce engagement with anti-social behaviours.

This role will oversee diversion activities, provide case management support, coordinate staff and volunteers, engage with key stakeholders, and ensure program outcomes are effectively monitored and reported. The successful candidate will play a key role in creating safe, culturally responsive, and meaningful opportunities for young people accessing the Youth Transitional Hub.

Key Responsibilities

• Develop and implement diversionary programs, activities, and after-school programs that support young people’s development and wellbeing
• Coordinate, supervise, and support diversionary staff and volunteers
• Build positive and respectful relationships with at-risk young people and their families
• Provide case management support in collaboration with the Case Management Coordinator
• Engage with internal services and external agencies, including Police, schools, health services, and community organisations
• Monitor attendance, outcomes, and program effectiveness
• Maintain accurate case notes, data entry, reporting, and compliance requirements
• Provide culturally safe, trauma-informed support to young people and their families
• Promote a safe and supportive environment within the Youth Transitional Hub
• Maintain Work Health and Safety standards, confidentiality, and professional boundaries at all times

About You

You will have:

• Tertiary qualifications in Child, Youth and Family Intervention (or currently studying)
• Experience working with at-risk young people and vulnerable communities
• Experience in case management, youth support, or community services
• Strong communication, organisation, and leadership skills
• Understanding of trauma-informed practice and culturally appropriate service delivery
• Ability to work independently and as part of a multidisciplinary team
• Ability to build strong relationships with young people, families, and community stakeholders
• Current Driver’s Licence
• Current Blue Card and Police Check (or willingness to obtain)

Apply Now

If you are a passionate leader committed to supporting vulnerable people and strengthening community outcomes, we would love to hear from you.

To apply, submit your:

• Resume
• Cover Letter addressing your suitability for the role

Please send your application to:
Email: [email protected]
Phone: 0747498500

Office Address:
17 Stanley Street
Mount Isa QLD 4825

Aboriginal and Torres Strait Islander people are encouraged to apply.

Applications due close of business: Friday 21 August 2026

NWQICSS is an equal opportunity employer committed to cultural safety. Interviews may commence before the closing date, so we encourage applicants to submit their applications early. Please note that only shortlisted candidates progressing to the interview stage will be contacted.

NWQICSS is committed to the safety and wellbeing of all clients, including vulnerable individuals and young people. All prospective employees must demonstrate suitability and commitment to safeguarding clients from abuse and harm.