Đà Nẵng - Customer Service (Receptionist)

1. General Information:

• Position: Customer Service (Receptionist)

• Work Location: 69 Phan Tu, Ngu Hanh Son district, Da Nang

• Working Hours:

• 6 days/week (Sunday off).

• Monday - Friday (08:00 – 17:00); Saturday (08:00 – 13:00).

2. Job Description:

• Greet and assist customers in a friendly and professional manner.
• Provide information on company products and services.
• Consult with customers regarding product types, pricing, and available sales programs.
• Record sales transactions and customer interactions.
• Actively promote and upsell company services to enhance customer satisfaction and drive sales.
• Handle payment collections from customers efficiently.
• Process transactions using the point-of-sale (POS) system & maintain cash handling procedures.
• Record sales transactions and customer interactions.
• Participate in regular and ad hoc meetings, make reports as required.
• Conduct regular checks to maintain cleanliness and address any issues promptly.
• Ensure that all company branding is displayed in accordance with company regulations and guidelines.
• Present Point of Sale Materials (POSMs) as required, ensuring they are up-to-date and aligned with marketing campaigns.
• Answer phone calls and respond to inquiries regarding services, pricing, and operational procedures.
• Manage appointment scheduling and coordinate with other departments as necessary.
• Order new merchandise and ensure received items are properly displayed.
• Perform other tasks assigned by the line manager.

3. Requirements:

• Bachelor diploma or equivalent; additional education/experience in logistics, business development or sales is a plus.
• Knowledge and understanding of the Retail trade from a service perspective.
• Fluent in English (>= IELTS 6.5 or equivalent).
• Having internship or full-time experience in front desk, sales/BD, customer service, or marketing role, preferably in a retail or logistics environment is a plus.
• Able to use computer systems and software, including POS systems is a plus. Ability to work independently and as part of a team.

4. Benefits:

• Gross salary: from 9,000,000 VND/month.
• 13th-month salary.
• Full insurance package as required by the Law.
• Global, professional MNC environment with career development opportunities within Logistics industry.
• On-the-job training will be provided.
• Sign Labor contract with Talentnet.