DM- IT-Networking

Key Responsibilities:

• Supervise day-to-day IT support operations and infrastructure management.
• Monitor and maintain LAN, WAN, Wi-Fi networks, VLANs, Firewalls, and VPN connectivity.
• Administer Windows/Linux servers, Active Directory, Microsoft 365/O365, and Azure environments.
• Implement IT security controls, patch management, vulnerability remediation, and endpoint security measures.
• Monitor backup operations, conduct periodic restore tests, and ensure business continuity.
• Manage IT incidents, escalations, root cause analysis, and timely issue resolution.
• Oversee IT asset inventory, software licensing, warranty tracking, and lifecycle management.
• Coordinate with OEMs, ISPs, and third-party vendors to ensure optimal service delivery.
• Maintain IT documentation, SOPs, network diagrams, and audit records.
• Lead and mentor IT Executives and Service Desk teams while driving operational excellence.

Qualifications & Requirements:

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• 8-10 years of experience in IT Infrastructure, System Administration, and IT Operations.
• Strong knowledge of networking, Windows/Linux servers, Active Directory, Microsoft 365, and Azure.
• Hands-on experience with IT security, backup solutions, and vendor management.
• Excellent troubleshooting, leadership, communication, and stakeholder management skills.