DMC Operations Executive

a. Serve as the key operation coordinator, assist the business development team in verifying group

orders and entering data into the system to ensure accurate and standardized order processing.

b. Coordinate with the back-office team to confirm tourism resources including hotels, transportation,

catering, tour guides, etc., based on client requirements, and communicate with clients in a timely

manner to confirm itinerary details.

c. Fully responsible for pre-departure preparations, including resource booking and changes, final

itinerary confirmation, issuance of service vouchers, and invoicing for group tours.

d. Assist in managing group payments, including collecting advance payments from clients before

departure, supporting system allocation, and for credit clients, assisting in payment collection within the

invoice term after tour completion and providing corresponding payment proofs.

e. Assist in responding to emergencies and on-site issues during the tour to help ensure smooth delivery

of travel services.

f. Assist in collecting and organizing client feedback after tours, and in filing tour documents and

sorting related data.

g. Support system transition, data migration, and other operational assistance tasks as required by the

company.

h. Complete other relevant tasks assigned by supervisors.