DM_JOB

Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

In support of the Embassy of the Republic of Korea (ROK) in Ulaanbaatar, Mongolia, IOM provides administrative visa-related services through a Visa Application Centre (KVAC) in Ulaanbaatar, aimed at making the visa application process more timely and convenient.

Under the direct supervision of the KVAC Team Leader, the Incumbents will support the KVAC management providing guidance to and oversight of the staff, for day-to-day operations of the KVAC.

Responsibilities and Accountabilities

1. Provide effective daily supervision, oversight and management of KVAC activities and staff, ensuring dignified, efficient and cost-effective service delivery with integrity, in line with all contractual obligations of the Ministry of Justice of the Republic of Korea and with all IOM rules and regulations and KVAC operating procedures.
2. Keep up to date and maintain understanding of contract conditions to facilitate successful inspection results from audits conducted by the Diplomatic Representation of ROK in Mongolia and by representatives of the Ministry of Justice. Support the KVAC Team Leader proposing actions to address deficiencies in a timely, efficient and cost-effective manner.
3. Support the Team Leader in maintaining close liaison and coordination with the relevant ROK Embassy in Ulaanbaatar: collect and report feedback, issues, challenges, appreciations; conduct day to day communication with the staff and build productive and positive relations.
4. Evaluate workflow and analyze processing times in the KVAC; evaluate applicants’ feedback and the flow of applicants on premises; report to the Team Leader on necessary action for staffing changes.
5. Support the Team Leader in monitoring and reporting on all administrative aspects of the KVAC: facilities, ICT solutions, financial monitoring, and cash management.
6. Draft regular and ad-hoc reports for the KVAC Team Leader, to include daily applications count by category, collected visa fees, incidents, complaints, etc.
7. Support the KVAC Team Leader in the preparation of team capacity building: analysis and reporting of the needs of the staff through feedback, sample checks and spot-check results.
8. Ensure programme integrity by supervising compliance of Visa Support Assistants with IOM Standards of Conduct; report on internal investigations where required.
9. Support the KVAC Team Leader in the preparation of audits, briefings, tours and other related activities for visitors, missions and other relevant stakeholders to the KVAC premises.
10. Perform such other related duties as may be assigned.

Required Qualifications and Experience

EDUCATION

• University degree in Political or Social Sciences, International Relations, Law, Migration Studies, Social Studies or a related field from an accredited academic institution; and four years of relevant professional experience or,
• High school degree with six years of relevant professional experience.

EXPERIENCE

• Experience in managing a team;
• Experience in migrant-related programmes OR visa related services;
• Experience in customer service;
• Experience in liaising with governmental and diplomatic authorities and national and international institutions;
• Working and living experience in Korea as advantage.

SKILLS

• In depth knowledge of the broad range of migration related subject area