DMS Operator

Position Overview

The DMS Operator owns the systems, documentation and commercial cycle of a service hub. Working alongside the Hub Supervisor, who owns ground-level workshop activity, you will make sure every vehicle that enters the hub is captured as a job card, estimated, repaired, invoiced and reconciled accurately and on time. You are the second-in-command at the hub and are expected to step in for the Supervisor when required.

What You'll Do

• Create, update and close job cards in the DMS and submit repair estimates in real time.
• Raise spare parts orders, track them through delivery and complete GRN in the system.
• Dispatch and document warranty parts and parts sent out for repair.
• Prepare daily and monthly reports and keep hub dashboard data accurate.
• Generate and submit invoices against completed job cards.
• Close delivery challans on a monthly cycle.
• Settle petty cash monthly with complete supporting documentation.
• Reconcile hub accounts every month and obtain client sign-off.
• Coordinate with the store, technicians, finance and external partners to keep pendency low.
• Support the Hub Supervisor on day-to-day hub operations and stand in during their absence.

What You'll BringMust-Have

• Diploma in Mechanical or Automobile Engineering, or a graduate with automotive service back-office experience.
• 2-5 years in workshop administration, service back office or spare parts coordination.
• Hands-on experience with a dealer management or job card system.
• Working knowledge of spare parts ordering and GRN processes.
• MS Excel reporting ability for daily and monthly hub reports.
• Familiarity with invoicing, basic accounting and warranty documentation.

Good-to-Have

• Prior experience in a supervisory or second-in-command role at a workshop.
• Background in commercial vehicle, LCV or MCV service networks.
• Experience handling petty cash and monthly client reconciliation.
• Exposure to EV or two-wheeler service operations.

Logistics

• Employment Type: Full-time
• Department: Institutional Service
• Level: Hub Supervisory
• Reports To: Hub Supervisor
• Location: Assigned hub in Delhi NCR
• Work Mode: On-site
• Onboarding: Structured technical and systems training at our Pune office on joining

Pay: ₹17,000.00 - ₹30,000.00 per month

Work Location: In person