Dock Operations Coordinator

The Dock Operations Coordinator (Dock Controller) is responsible for coordinating and monitoring the movement of goods through the loading and unloading docks. The role ensures that deliveries are properly received, dispatched, verified, and documented while maintaining safe, organized, and efficient dock operations.

Dock Operations

• Monitor the movement of inbound and outbound deliveries at the loading and unloading docks.
• Coordinate with delivery drivers, porters, warehouse personnel, and logistics teams to ensure timely loading and unloading.
• Verify, document, and properly tag incoming and outgoing deliveries.
• Monitor dock activities to ensure smooth and efficient operations.

Scheduling & Coordination

• Maintain an organized schedule of dock appointments to minimize congestion and delays.
• Coordinate with carriers and transport providers regarding dock availability and delivery schedules.
• Communicate with production, warehouse, dispatch, and operations teams regarding delivery status and concerns.

Documentation & Reporting

• Review shipping and receiving documents for accuracy and completeness.
• Record dock activities, including arrival and departure times, delays, damages, and incidents.
• Prepare and submit daily dock activity reports as required.

Safety & Compliance

• Ensure compliance with safety procedures and dock traffic rules.
• Report accidents, damages, operational issues, and safety hazards promptly.
• Help maintain a safe and orderly working environment within the dock area.

Dock Area Maintenance

• Ensure that loading and unloading areas are clean, organized, and free from obstructions.
• Conduct regular checks of the dock area and report maintenance or operational concerns.

QUALIFICATIONS:

• With Bachelor’s degree in Operations Management or a related field.
• At least 1–2 years of experience in logistics, shipping and receiving, warehouse operations, or a related field.
• Familiarity with dock procedures, item handling, and workplace safety practices.
• Basic computer skills for documentation and scheduling; knowledge of Warehouse Management Systems (WMS) is an advantage.
• Strong communication, coordination, and organizational skills.
• Able to multitask and work effectively under pressure.
• Physically fit and comfortable working in warehouse and dock environments.

Work Schedule

• Full-time, on-site
• Shifting schedule
• 8 working hours per day, 6 days per week, excluding meal breaks.
• May be required to work on weekends and holidays, particularly during peak business periods and critical workdays.