Document and Business Solutions Operations Supervisor

Join JPMorgan Chase's Document & Business Solutions and lead teams that power our global operations! As a Supervisor within Document & Business Solutions (DBS), you'll promote essential mail, print, messenger services in a dynamic environment, championing innovation, accountability, and team development. If you're passionate about operational excellence and ready to make a meaningful impact, DBS offers the platform to advance your leadership career.

You will work across DBS production environments/locations (4 within NY Midtown area) as needed to meet business demand and customer commitments. This is not a desk-only supervisory role—candidates must be able to lead and also perform end-to-end mail/print/messenger production activities as operational backup when required. Ensure smooth evening operations, including inventory, shredding, supply replenishment, evening courier coverage, and confirming all incoming Metro tech requests are accounted for and handed off properly between teams.

Job Responsibilities:

• Manage the evening courier vendor and pitch book printing requests requiring delivery; coordinate MetroTech-to-Midtown deliveries and all 270 services, including food delivery, toner replenishment, and shred services. This role will be a split second-shift position starting at 1:00 PM.
• Operate with leadership for services (mail, print production, messenger), ensuring daily workflow runs smoothly (capacity, performance, quality, escalations) and meeting DBS standards/SLAs.
• Proactively set daily operational priorities, assign work, and coordinate coverage to meet service expectations.
• Operational management & continuous improvement: implement new services/projects, maintain local procedures, manage inventory/fulfillment and logistics, keep advanced tracking/reporting (Excel), and drive process improvements.
• Directly manage team performance by setting expectations, providing ongoing coaching, delivering feedback, and applying corrective action when required.
• Controls, compliance, and safety: identify and correct non-compliant activities, ensure site Health & Safety, and safeguard confidential/personal information.
• Client/stakeholder management: build relationships, respond to service needs, and resolve complex inquiries/escalations (mail research, discrepancies).
• Directly manage team performance by setting expectations, providing ongoing coaching, delivering feedback, and applying corrective action when required.

Required qualifications, skills, and capabilities:

• Proven end-to-end operations experience in high-volume print production environments, with the ability to step into production roles as needed.
• 5+ years' experience in high volume professional printing.
• 5+ years' experience in team management or equivalent demonstrated leadership in operations.
• Strong working knowledge of Microsoft Office (Excel, Word, PowerPoint, Outlook), including comfort retrieving/sorting data in Excel.
• Demonstrated ability to work under minimal supervision, prioritize, and follow through in fast-paced production environments.
• Strong customer service mindset and professional stakeholder communication.
• Detail- and deadline-oriented; high standards for confidentiality and controls.
• Prior people leadership experience in an operations environment, including direct supervision or acting supervisor/team lead responsibilities.

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

ABOUT THE TEAM

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.