Document Collection / Client Communication Executive

Shift: Monday - Friday: 5:00 AM - 2:00 PM

Saturday: 5:00 AM 11:00 AM

Experience: Freshers / Experienced

Primary Skills Must Have

• Document Collection, Client Communication, Excellent English Communication, Customer Follow-up, Documentation Verification, CRM, MS Excel

Key Skills

• Customer Service, Banking Documentation, Loan Documentation, Email Communication, Calling, Follow-up, Data Entry, CRM Management, Coordination, Problem Solving

Responsibilities

• Contact customers for required/pending documents.
• Follow up through calls, email and other communication channels.
• Verify documents before submission.
• Maintain accurate customer records.
• Update CRM regularly.
• Coordinate with internal processing teams.
• Resolve customer queries.
• Ensure documents are collected within required timelines.