Document Control Officer – ISO (HealthTech)

About the role

Invitrace is a Thai HealthTech company whose digital health platforms are used by leading hospital groups in Thailand and the UK. Our ISO management systems depend on one thing being right every day: the documents and records behind them.

As Document Control Officer, you run the document control system that keeps our ISO management systems working. Every policy, procedure, form and record has the right version, the right approval and the right owner, and the evidence auditors ask for exists before they ask. This is a hands-on, detail-focused role for someone who enjoys order, follow-through and getting the paperwork right.

Key responsibilities

• Register, number, version and publish controlled documents according to document control procedure
• Route new and revised documents for review and approval, and track them until they are signed off
• Maintain the master document list so only current versions are in use, and archive or withdraw obsolete ones
• Send review reminders to document owners and follow up until reviews are completed on time
• Collect and file the records the ISO management systems require, such as training records, access reviews, meeting minutes, supplier evaluations and incident logs
• Run monthly checks for missing or out-of-date records, and chase the owners until gaps are closed
• Keep records organised, retrievable and retained for the required period
• Prepare document and record packs for internal and external ISO audits
• Help on audit days by retrieving evidence quickly and taking notes of findings
• Track corrective actions arising from audits and update their status until they are closed

About you

• Bachelor's degree in any field
• 1–3 years of experience in document control, ISO coordination, quality assurance administration or a similar role
• Familiar with ISO 9001 or ISO/IEC 27001 document and record requirements; ISO internal auditor training is a plus
• Very organised and precise: you notice the wrong version number and the missing signature
• Persistent and polite when following up with busy colleagues
• Comfortable with Google Workspace or Microsoft Office; experience with a document management system is a plus
• Good written Thai and English, as documents are prepared in both languages
• Experience in technology, software or healthcare organisations is a plus

About us

Invitrace is a Thai HealthTech company whose digital health platforms are used by leading hospital groups in Thailand and the UK.