Document Controller

Air Products is a global Fortune 500 industrial gases company with operations in more than 50 countries. Our Global Business Services team in Kuala Lumpur supports regional and global business operations through finance, procurement, supply chain, document control, and other key functions. We are committed to employee development, continuous improvement and building long-term careers in an inclusive and collaborative environment.

About the role

Responsible for the OpenText application's support to store plant documentation and Engineering Project Documentation particularly in Electronic Document Management System (EDMS). Reporting directly to the Manager CMD Asia and Global Documentation, your key responsibility is to ensure timely support provided to OpenText EDMS stakeholders globally including Engineering team, Operations team, OpenText EDMS power users and others. You will support global regions including Europe, Americas, Asia, MEET and India, and will work with Operations and Project Delivery Organization (PDO) teams.

Key responsibilities

• Administer and Maintain documents in the OpenText repository. Perform repeatable tasks like Document Uploading, Document Revision control, Document Publishing in OpenText.
• Execute Document Handover process supporting the Regional Operations teams. Support all activities for document handover process from projects to Operations.
• Perform transactional activities like export of documents, analyze attributes/metadata clean-up, extract reports in excel (pivot/graphs etc.)
• Assign/Grant permissions to users in OpenText, manage security levels, and act as a Super User for the OpenText application for the assigned region.
• Ensure full alignment of the overall document management process with the Global procedures and job-aids.
• Identify opportunities for process improvements in the Document Management System and work with Global Administrator(s) and Regional Power Users to implement the same.
• Comply to the Service Level Agreement (SLA) established within the team & KPI set during beginning of every fiscal year
• Any ad-hoc duties that assigned by superior as deemed necessary.

About you

• Bachelor's degree in Business Management and/or relevant degree.
• 1-2 years relevant experience as Document Controller in Manufacturing industry. Experience under shared services organization will be an advantage
• Fluent in spoken & written Mandarin to support Global market including China.
• Ability to work flexible hours when required (minimal but occasional night meetings). Replacement leave will be provided for Malaysia public holidays. Team backup support provided during important festive holiday.
• Attentive to detail, prioritization and having self-initiative and being able to work independently as well as a part of a team
• Possess good communication skills and time management skills
• Knowledge of document control management preferred
• Good working knowledge of Microsoft Office 365 Applications; Experience of enterprise applications such as SAP and/or OpenText documentation systems is an additional advantage

At Air Products, our purpose is to bring people together to reimagine what’s possible, collaborate and innovate solutions to the world’s most significant energy and environmental sustainability challenges. Grow with us as we embark on building tomorrow together by being the safest, most diverse and most profitable industrial gas company in the world.

Reimagine What’s Possible