Document Controller

Job Summary

The Document Controller is responsible for organizing, maintaining, monitoring, and controlling all documents and records related to Aftersales Operations. The role ensures that service, warranty, repair, customer, and administrative documents are properly recorded, updated, accessible, and handled with confidentiality.

Key Responsibilities

• Manage and maintain Aftersales documents, records, reports, and files.
• Organize and update physical and digital filing systems for easy retrieval.
• Monitor completeness and accuracy of service, warranty, repair, and customer-related documents.
• Receive, check, encode, distribute, and archive documents from Service Centers, technicians, and other Aftersales teams.
• Maintain proper document version control and ensure updated forms and templates are being used.
• Prepare and consolidate regular Aftersales reports and documentation.
• Track pending, incomplete, or missing documents and coordinate with concerned personnel for completion.
• Maintain records of warranty claims, service transactions, repair documents, and other supporting files.
• Assist in monitoring document submission deadlines and ensure timely filing.
• Coordinate with Aftersales, Customer Service, Warehouse, Finance, and other departments regarding required documents.
• Ensure documents are properly secured and confidential information is handled appropriately.
• Assist during audits by preparing and retrieving required records and supporting documents.
• Support the preparation of presentations, summaries, and other administrative reports as needed.
• Perform other documentation and administrative tasks assigned by the Aftersales management.

Qualifications

• Bachelor’s degree in Business Administration, Office Administration, Management, or a related field.
• At least 1 year of experience in document control, records management, administrative support, or a similar role.
• Experience in Aftersales, Service Center, automotive, retail, or customer service operations is an advantage.
• Proficient in Microsoft Office, particularly Excel and Word.
• Organized, detail-oriented, and able to manage multiple documents and deadlines.
• Good communication and coordination skills.
• Able to maintain confidentiality and accuracy when handling records.
• Willing to work onsite and follow the company’s schedule.

Pay: From Php23,000.00 per month

Benefits:

• Additional leave
• Company events
• Health insurance

Work Location: In person