Document executive-forwading

About us

RTW Indonesia is a leading player in the shipping and transportation management industry, serving clients across Indonesia and beyond. We specialise in providing comprehensive logistics and forwarding solutions that keep supply chains moving efficiently. Our commitment to excellence, reliability, and customer satisfaction has established us as a trusted partner for businesses of all sizes. We pride ourselves on our skilled workforce and our ability to navigate the complexities of international trade and domestic logistics with precision and professionalism.

About the role

We are seeking a Document Executive – Forwarding to join our dynamic team at RTW Indonesia in Jakarta Utara. This is a full-time position based in our Jakarta office, where you will play a crucial role in managing documentation and administrative processes that are essential to our forwarding operations. As a Document Executive, you will be the backbone of our logistics operations, ensuring that all shipping documents, customs paperwork, and regulatory compliance materials are prepared accurately and efficiently. This role is strategically important to maintaining our reputation for reliability and ensuring smooth cargo movement across borders and throughout Indonesia.

Key responsibilities

• Prepare, compile, and maintain all shipping and forwarding documentation, including bills of lading, packing lists, commercial invoices, and customs declarations, and submit manifest.
• Ensure accuracy and completeness of all documentation in compliance with international shipping standards and Indonesian regulatory requirements
• Coordinate with shipping lines, customs brokers, and government agencies to obtain necessary clearances and approvals
• Manage document filing systems and maintain organised records for easy retrieval and audit purposes
• Communicate with clients regarding documentation requirements and provide updates on shipment status
• Process and verify import/export documentation to ensure compliance with customs regulations and trade laws
• Liaise with internal teams including operations, finance, and customer service to ensure seamless document flow
• Handle document corrections and amendments promptly to prevent delays in cargo release
• Monitor and update tracking information for multiple shipments simultaneously

What we're looking for

• Proven experience working as a document executive, documentation specialist, or similar role in the forwarding, shipping, or logistics industry (minimum 2-3 years preferred)

• In-depth knowledge of international shipping documentation, including bills of lading, commercial invoices, certificates of origin, and customs procedures

• Strong understanding of Indonesian customs regulations and international trade compliance requirements

• Excellent organisational skills with the ability to manage multiple documents and deadlines simultaneously

• Proficiency in Microsoft Office applications, particularly Excel and Word, and experience with shipping/logistics software systems

• Attention to detail with a strong commitment to accuracy in all documentation

• Strong communication skills in English and Indonesian, both written and verbal

• Ability to work independently and collaboratively within a team environment

• Problem-solving ability and proactive approach to identifying and resolving documentation issues

What we offer

At RTW Indonesia, we are committed to fostering a supportive and professional workplace where our employees can thrive. We offer competitive compensation packages commensurate with experience and qualifications. Our team benefits include opportunities for professional development and training in logistics and shipping practices, career advancement opportunities within our growing organisation, a collaborative work environment where your contributions are valued, and access to modern office facilities in Jakarta Utara. We also prioritise work-life balance and maintain flexible communication with our employees regarding their needs and career aspirations. Additionally, we provide support and reasonable adjustments for employees who require them, fostering an inclusive workplace where everyone can perform at their best.

Apply now

If you are an organised, detail-oriented professional with solid experience in forwarding documentation and a passion for logistics excellence, we would like to hear from you. Please submit your CV, cover letter, and a brief description of your relevant experience to join the RTW Indonesia team. We look forward to welcoming a dedicated Document Executive to our growing organisation.