Document Officer / Invigilator

Company Overview

Based in Southampton, our small, but friendly team have grown our business rapidly over the past couple of years. Now, servicing a variety of contracts we are recruiting an additional team member.

About us

Our work environment includes:

• On-the-job training
• Company perks
• Flexible working hours

Job Overview:

This is a mixed role supporting both our external exam contracts and our Biometric appointments.

As an Exam invigilator you will be ensuring the security for a variety of professional certifications, making sure that candidates are following laid out procedures. Following training you will be able to support a number of different contracts and exam platforms.

As a Visa Documentation Officer, you will be the first point of contact for visa applicants, ensuring a seamless and positive experience throughout the process. Your responsibilities will include:

• Providing exceptional client service, guiding applicants through visa requirements.
• Managing visa applications in accordance with established procedures.
• Handle customer complaints assertively and efficiently, and handle difficult customers with diplomacy
• Welcoming applicants, assisting with application completion, biometric data collection and documentation.
• Engaging with applicants to deliver outstanding service and support.
• Maintaining accurate records and following administrative processes diligently.
• Ensuring professionalism and a friendly demeanour at all times.
• The position is for 20 hours a week as a mix of morning, afternoon or full days. Will include occasional Saturdays.

Required Skills and Experience:

• Strong communication and interpersonal skills.
• Administrative proficiency with computer systems.
• Excellent spoken and written English; fluency in any other language is an advantage
• Prior customer service experience, preferably in a client-facing role.
• Ability to build rapport and maintain relationships with diverse clientele.
• Attention to detail and the ability to work autonomously.
• Self-motivation and reliability, with excellent time management skills.
• Experience of working face-to-face in a customer service role or retail environment
• Working in a fast-paced team environment, and at times in a high- pressure environment during high seasons
• Experience in a Public Sector / Government client working environment is a plus.

Security Requirements

Please note that the security clearance required in this role requires candidates to

• Hold a current UK, EU or Commonwealth passport with Indefinite Leave to Remain (or equivalent)
• Be able to prove UK based income for 2024, 2025 and 2026 with either payslips or P60s.
• You must be a UK resident with a minimum of 5 years continuous residence in the UK
• Basic DBS checks and financial checks via credit agencies will be carried out

Job Types: Part-time, Permanent

Pay: From £13.50 per hour

Benefits:

• Company pension
• Cycle to work scheme
• Employee discount
• Free parking
• On-site parking

Application question(s):

• Possess a current, valid Passport?

Experience:

• Customer service: 2 years (preferred)

Work authorisation:

• United Kingdom (required)

Work Location: In person