Document Operations Technician I

Join Smart Data Solutions and be a part of our expanding, state-of-the-art operations facility! As a Document Operations Technician I, you’ll play a key role in supporting our mailroom operations—processing work efficiently, ensuring quality, and contributing to the success of a growing team.

This position offers strong growth and learning opportunities, along with a competitive bi-weekly bonus structure.

What will you be doing? Responsibilities A Document Operations Technician I is responsible for maintaining high levels of productivity and quality to align with performance standards, customer documented instructions, requirements, and Service Level Agreements (SLAs) by performing the following responsibilities, including but not limited to:

Imaging Responsibilities

• Scan, archive, and perform quality control on documents (paper and film) with exceptional attention to detail and within established timeframes.
• Independently operate, clean, troubleshoot and resolve common scanner and/or M-Sorter or system issues to minimize downtime and workflow disruptions.
• Utilize the Marc cart to transport boxes or trays to the designated work/storage areas in accordance with retention and security requirements.
• Maintain accurate, complete, and up-to-date scanner and/or M-Sorter logs, storage box logs, and company checklist documentation.

Secondary Responsibilities

• Perform destruction of documents to ensure compliance with customer requirements.
• Complete document re-imaging in QuickClaim.
• Retrieve mail from the post office in company issued vehicle.
• Unload mail from company issued vehicle.

Other Responsibilities

• Ensure compliance with HiTRUST certification requirements, including:
• Working on one client at a time
• Returning unprocessed mail to the designated P.O. Box shelf
• Distributing processed mail to the correct scanning stations
• Ability to lift up to 45 pounds.
• Ability to remain in a stationary position for up to 50% of the workday.
• Perform other duties as assigned.

Physical Requirements

• Ability to lift and move materials weighing up to 45 pounds.

The duties set forth above are essential job functions for the role. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

What are we looking for?

• A valid driver's license to operate company vehicles, preferred.
• Knowledge of scanner equipment and systems.
• Demonstrated reliability with consistent attendance and punctuality.
• Ability to accurately follow written and verbal instructions.
• Willingness and ability to adapt to changing processes, priorities, and new equipment.
• Strong organizational skills witha high levelof attention to detail.
• Effective time management skills with the ability to meet productivity and performance expectations.
• Clear and professional verbal and written communication skills.
• Proficient in basic computer operations, including data entry and use of standard office and scanning software.

Location: This position is located in our Tempe, AZ Mailroom.

Why this is the company for you? Top Benefits & Perks

• A company culture that is authentic, innovative, and collaborative! Our most powerful strength is our people! We build impactful solutions for our customers - their success is our success!
• A professional development and growth-oriented workplace
• Generous benefits including, health insurance, short-term, and long-term disability
• 401(k) with a company match to provide a better future in your retirement years
• A flexible environment with a competitive paid time off package; including vacation, holiday, give-back day, and a floating day

Who is Smart Data Solutions? Smart Data Solutions (SDS) is a technology leader in healthcare process automation and interoperability. As a strategic partner, SDS helps clients digitally transform their operations, delivering tangible value through reduced costs, streamlined workflows, and an improved customer experience. With data, AI, and automation at its core, SDS provides solutions in Digital Mailroom and Data Capture, Clearinghouse, Intelligent Medical Records, Prior Authorization and Claim Operations. Trusted by over 500 clients—including multiple Blue Cross Blue Shield plans, regional health plans, TPAs, providers, and healthcare partners—SDS streamlines complex front, middle, and back-office operations.

As a technology leader in healthcare process automation and interoperability, Smart Data Solutions (SDS) is a strategic partner that utilizes data and intelligent automation to digitally transform operations and deliver outcomes for clients which reduces costs, streamlines workflows, and improves overall customer experience. Looking to the future, Smart Data Solutions has ambitious growth plans for the next few years and is currently seeking a Document Operations Technician I to join our team!

Smart Data Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.