Document Processing Analyst

Job Title: Document Processing (Shared Analytics) Analyst / Information Management Analyst / Business Documentation Specialist / Data & Documentation Specialist

Key Responsibilities

• Delivering high-quality support in line with agreed work instructions and Service Level Agreements, ensuring consistent service to internal and external clients
• Managing and prioritizing shared mailboxes in accordance with established processes and team protocols
• Maintaining accurate data and records through diligent entry, updating and reporting within internal and bespoke systems
• Digitize, index, and upload documents into internal content management systems.
• Receive, prepare, review and process customer or business documents according to defined workflows.
• Responding to queries promptly, providing clear, accurate information or escalating where required
• Maintain document logs, trackers, and work queues
• Flag discrepancies, missing information, or compliance issues to senior staff.
• Performing any additional duties assigned by the Team Leader to support overall service delivery
• Good organizational and time-management skills

Key Characteristics

• Customer service focused attitude
• Excellent attention to detail
• Ability to work without close supervision and be self-sufficient at work
• Basic understanding of document/records handling
• Experience of working in high volume environment
• Willingness to work in rotating shifts (including weekend shifts as client requirement)
• Outstanding analytical, writing, and oral communication skills

Qualifications

• 0-2 years of experience in a relevant industry preferred
• Graduate in any discipline
• Strong proficiency in the Microsoft Office suite or equivalent applications
• Ability to learn and adapt to new systems and processes quickly
• Excellent verbal and written communication skills

Shift Timings

• Should be comfortable in working 24x7 environment.
• Should be comfortable working in rotating UK and US shifts