Document Production Specialist / Word Processing Operator

The firm

The Document Production Specialist / Word Processing Operator is responsible for creating, formatting, and revising documents, as well as retrieving text and data from electronic files. This role also provides user support for MS Office applications.

Open to Singapore & Hong Kong offices.

Responsibilities/Duties

• Create and revise legal documents to Firm’s specifications using the Firm’s latest software and version of MS Office

• Produce financial statements, flow charts, presentations, letters and other documents, marking for cross references, Table of Contents, Table of Authorities, defined terms, and indexing

• Scan and format documents; convert documents to/from different software packages,

• Produce mail merge documents, and fillable-pdf forms, and prepare Change Pro comparisons

• Troubleshoot document issues; recover/restore corrupted document files

• Proofread work for quality and correct formatting

• Answer incoming calls to Word Support and assist users with various software applications; provide document support utilizing remote access; input iSupport calls into software ticketing system

• Coordinate and communicate with Supervisor-Word Processing regarding workflow and other issues

• Maintain an accurate diary log of all work performed

• Provide front desk coverage during the absence of Supervisor when necessary

• Work overtime or flexible schedule as required to meet deadlines

• Perform other duties as assigned

Shift Options

• Wednesday to Sunday in Asia, covering 12:00 pm to 8:00 pm (which aligns with 12:00 am to 8:00 am NY time); or
• Wednesday to Sunday in Asia, covering 9:30 am to 5:30 pm (which aligns with 9:30 pm - 5:30 am NY time)

Required Skills

• Proficiency in MS Office Suite; intermediate level knowledge of PowerPoint, Excel
• Knowledge of software specific to the legal industry, i.e. Worksite, Payne Numbering Scheme (Bighand)
• Basic math skills: addition, subtraction, multiplication, division
• Strong attention to detail
• Strong analytical and problem solving skills
• Strong customer service skills
• Ability to use discretion with sensitive and confidential information
• Ability to effectively prioritize and plan work activities and meet deadlines in high pressure environment

Preferred Skills

• Experience in a large law firm preferred
• Knowledge of Adobe products and EDGAR experience preferred

Required Education

Required

• High School diploma or GED equivalent required

Preferred

• Technical school certification