Document Verification & Related Services

Roles & Responsibilities:

·       ensure that each document submitted is visible and
authentic

·       ensure that all information submitted is consistent, accurate and correct. This involves comparing the data entered against the information in each document submitted.

·       annotate (e.g. indicate remarks or anomalies detected) where necessary on
the documents submitted and re-order the pages of the documents that were submitted in the wrong sequence.

·       update any data concerning in Excel

·       make phone calls to follow up with, contact for resubmit the necessary documents if necessary

·       interview Applicants suspected to have submitted any forged or fabricated
document(s);

·       refer any transaction to the client for decision or follow up
where the circumstances fall outside the clients standard operating
procedures which may be updated from time to time (“Standard
Operating Procedures”);

·       ensure that the Service Personnel provide the document verification services in a
courteous, honest, timely and competent manner that reflects favourably upon the
client at all times;

·       guide the Service Personnel in handling complex transactions and appoint
experienced Service Personnel to take over such cases where necessary;

·       monitor the Service Personnel’s document verification process and ensure that
the Service Personnel carry out the document verification services in compliance
with benchmarks and standards set by the client;

·       partner with the client to review new service offerings and processes, and
propose initiatives to ensure smooth operations and reduce the number of escalated cases

·       cooperate fully with the client to review existing processes as and when
required by the client and implement changes to processes as required by the
client in a timely manner; and

·       train any Service Personnel before deploying him or her to carry out document
verification services