Document Verification & Related Services

About the role

Document Verification & Related Services role involving verification of applicant documents, data validation, and process management.

Key responsibilities

• Ensure that each document submitted by an Applicant is clear, visible and authentic (i.e. not forged or fabricated), before accepting those documents for verification
• Ensure that all information submitted for the purpose of the Application is consistent, accurate and correct by comparing data entered in an application form against information in each document submitted by the Applicant
• Annotate and indicate remarks or anomalies detected on documents submitted by the Applicant and re-order pages of documents submitted in the wrong sequence
• Update any data concerning the Applicant and any records concerning the Application in systems or files as determined by the client
• Make phone calls to follow up with, contact, or remind an Applicant to resubmit necessary documents where incorrect or unclear documents were submitted
• Interview Applicants suspected to have submitted any forged or fabricated document(s)
• Refer any transaction to the client for decision or follow up where circumstances fall outside the client's standard operating procedures
• Guide Service Personnel in handling complex transactions and appoint experienced Service Personnel to take over such cases where necessary
• Monitor the Service Personnel's document verification process and ensure compliance with benchmarks and standards set by the client
• Train any Service Personnel before deploying them to carry out document verification services

About you

• At least GCE 'O' Levels, NITEC or equivalent for non-supervisory position
• At least GCE 'A' Levels, Diploma or equivalent to perform supervisory function
• Singaporeans only