Documentation Coordinator

Here’s the difference you’ll make

You are responsible for executing daily documentation and proof of delivery (POD) activities in compliance with client documentation and billing requirements. You are to coordinate closely with internal stakeholders, external clients, and third-party service providers to ensure the accurate, timely, and efficient processing, monitoring, and resolution of POD-related transactions and concerns.

What you’ll do

• Answers queries through phone and email regarding documentation concerns raised by delivery personnel and internal partners such as 2GO branches and agents, Central Documentation Team, and 2GOLI teams.
• Responds promptly and professionally to customer queries and complaints.
• Regularly coordinates with other business units regarding pending and problematic transactions.
• Coordinates with the Documentation Unit Leader to ensure the timely resolution of problematic transactions.
• Develops and maintains good working relationships with internal stakeholders and external clients.
• Participates in coordination meetings with clients and other 2GOLI teams concerning documentation-related issues, as required.
• Attends monthly and quarterly Documentation Meetings.
• Attends monthly and quarterly meetings and orientations with third-party service partners.
• Assists and coaches subcontracted personnel to enable efficient performance of daily tasks.
• Adjusts work schedules, when necessary, to accomplish urgent and critical tasks in coordination with the Documentation Unit Leader.
• Prepares and submits accurate daily, weekly, and monthly reports, including principal client KPI reports, un-updated, undelivered, unreturned, and unsubmitted transaction reports.
• Records and prepares Requests for Adjustment (RFA) and efficiency reports related to encoding errors, when required.
• Participates in User Acceptance Testing (UAT) activities for system enhancements and upgrades, including applications such as QAir, Oracle Browse, and SAP.
• Coordinates with the IT Team regarding system-related issues, concerns, and irregularities.
• Reports, escalates, monitors, and assists in resolving operational and documentation irregularities encountered during daily operations.
• Performs other related duties and responsibilities that may be assigned by management.

You'll thrive in this role if you

Educational Background

• Bachelor's Degree in Business Management, Supply Chain Management, or any related field.

Professional Experience

• Minimum of two (2) years of experience in Logistics or related operations.

Competencies, Skills, Knowledge and Abilities

1. Leadership Competencies

o   People Management Skills

o   Good interpersonal and team-building skills

o   Good customer relationship skills

o   Strong analytical and problem-solving skills

o   Hardworking, patient, persevering, and able to work with minimal supervision

1. Technical Competencies

o   Proficient in MS Office Applications

o   Knowledgeable in System Applications and Usage

1. Licensure / Certification Required

What’s In It For You at 2GO?

Own work that matters. You are trusted to deliver safe, reliable, and on-time service that keeps people and goods moving.

Grow where you’re supported. You work in a team-first environment that prioritizes safety, care, and continuous learning.

Excel every day. You are empowered and recognized for raising standards and delivering

everyday excellence on the ground.

Be recognized and feel valued—at work and beyond. Receive and enjoy competitive

compensation, performance bonuses, incentives, travel perks, Day 1 access to health and wellness programs and paid time off designed to support your well-being.