Documentation Executive

Customer Experience

Are you passionate about driving client success and building lasting relationships? We are seeking a motivated and skilled

to join our team. In this role, you'll excel at managing customer inquiries, supporting business growth, and ensuring client satisfaction through exceptional service and clear communication. A strong focus on achieving challenging goals with dedication and effort is essential in this role.

What You'll Do

• The primary task of a documentation executive is to handle queries/tasks received from customers/stakeholders and/or assigned to them by their supervisors
• He / She must show the willingness to learn new things every time and then
• To accept direction / responsibility and maintain performance levels as per the Key Performance Indicators (KPI) assigned by the supervisor
• To be open to take additional responsibilities of training colleagues
• Consults with others on problems and activities; collects information from a range of sources to assist and guide job activities; asks effective questions to obtain information to help him/her perform their job
• Takes accountability for delivering on commitments; owns mistakes and uses them as opportunities for learning and development; openly discusses his/her actions and their consequences both good and bad
• Aggressively pursues challenging goals and objectives; will to put in considerable time and effort to accomplish objectives; takes a highly focused, goal driven approach toward work

What Youll Need

• At least a bachelors degree in any stream
• Minimum 1 to 3 Years of experience in documentation
• MUST be willing to work in all shifts including night
• Experience of transition handling is preferred
• Ability to perform multiple tasks concurrently and meet deadlines.
• Demonstrate attitude for learning/Innovation and apply to solve problem in system
• Able to work under pressure, positive attitude towards teamwork and good responsibility
• Be able to work in shift and multicultural working environment
• Travel overseas may be required on occasion as business need

Here’s What We Offer

At Shipco-IT, we pride ourselves on our vibrant and supportive culture.

• Exciting Work Culture: Join our friendly, supportive team and start making a difference from day one
• Innovate Logistics: Help improve global efficiency and shape the future of logistics
• Collaborative Environment: Work with leaders in the industry in a creative and open culture
• Growth Opportunities: Reach your full potential with abundant professional and personal development options
• Competitive Compensation: Earn a salary that reflects your skills and expertise
• Awards and Recognition: For outstanding performance or significant contributions to the company's success

Join Shipco-IT and be part of a team that’s shaping the future of the transportation and logistics industry.

Visit us at www.shipco-it.com / www.shipco.com follow us on LinkedIn

About Shipco IT

Shipco IT Pvt. Ltd. is a subsidiary of global logistics provider Shipco Transport and serves as the shared service center for Scan-Group companies. It is also the technology partner of WorldWide Alliance.

As a subsidiary of Scan-Group, we are entirely Danish-owned and privately held. Today, our Group is present in over 40 countries worldwide employing more than 3,200 staff in 156 offices.