Documentation - Ocean Export

Responsibilities ;

1. Check new VOB (Vendor Online Booking Request) via Century’s system daily.
2. Arrange reserving vessel space with carriers or NVOCCs according to vendor booking requests, then create a CBR (Carrier Booking Request) number in Century’s system.
3. Communicate and coordinate with carriers or NVOCCs to obtain booking confirmations or resolve issues raised by Century, vendors, or consignees.
4. Issue Booking Confirmations to vendors.
5. Ensure booking and shipment information is accurately and promptly updated in Century’s system.
6. Support vendors in resolving booking-related problems and process inquiries.
7. Strictly follow the SOP (Standard Operating Procedures) and any special instructions provided by Century Control Tower or directly from customers.
8. Operate and coordinate for both Ocean & Air shipments.
9. Understand in the direct process management for FCL shipments of booking space directly with the ocean carrier or a Non-Vessel Operating Common Carrier (NVOCC) and LCL consolidation shipments by managing relationships and booking space with third-party LCL Consolidators.
10. Handle operation reports and ensure the accuracy of shipment status.
11. Cooperate and work closely under the guidance and supervision of the Chief and direct superior.
12. Provide guidance, coaching, and training to junior team members on SOP and system procedures.
13. Support Chief and Superior in process improvement, workflow optimization, and performance monitoring within the team.

Qualification ;

1. Bachelor’s Degree or higher in Logistics, Management, or any related field.
2. At least 2–5 years of experience in Sea Export or customer service, preferably in ocean freight export operations.
3. Basic knowledge of export procedures (FCL and LCL shipments), customer service, operations in Ocean & Air shipments, customs regulations, international trade compliance, and Incoterms.
4. Understand of utilizing Electronic Platforms such as carrier portals for managing shipment and real-time shipment monitoring.
5. Good command of both written and spoken English.
6. Proficient in Computer Skills (e.g., Microsoft Office, Google Workspace)
7. Strong analytical, problem-solving and coordination skills.
8. Positive attitude, service-minded, and proactive in continuous improvement.
9. Ability to lead or mentor junior staff, and work independently under minimal supervision.