Documentation Specialist (Fixed Term Contract)

CG UNITED INSURANCE LTD

ABOUT US | A leading regional player in the retail insurance sector, Coralisle Group Ltd., with over 600 employees and offices in Bermuda, the Bahamas, Barbados, the British Virgin Islands, the Cayman Islands, Turks & Caicos Islands, Anguilla, Antigua and Barbuda, Montserrat, Dominica, St. Lucia, St. Vincent, Saint Maarten, Grenada, Trinidad and Tobago, Guyana, Curacao, Aruba, Jamaica and Belize, we and offers a complete range of premier financial and insurance services to our individual and corporate clients. We know that our products make a real difference to our clients and their families.

THE ROLE | The Documentation Specialist role involves typing, proofreading, and verifying the accuracy of commercial or private policies and endorsements. Additionally, he/she will prepare all policies for signature within the specified deadlines. He/She will also be responsible for tracking all policies pending and/or completed by maintaining a tracking log for any amendments or revisions of policies. Other duties include :

• Types, proofreads and ensures accuracy of commercial and/or private policies or endorsements
• Ensuring that all policies are completed for signature as per the deadlines given
• Tracks all policies pending and/or completed
• Maintains a tracking log for any amendments or revisions of policies typed
• Observes the Safety and Health at Work Act
• Dispatch policies to customers and business partners in line with CG United Insurance issuance of policy contracts procedures
• Develops and maintains relationships with the other Departments to promote and improve working practices.
• Liaises with the Customer Service Department to ensure customer complaints are logged and managed timely.
• Provides feedback to customers as is required.
• Understands and demonstrates behaviors aligned with CG United’s Customer Service Philosophy.
• Participate in all internal and external raining yearly.
• Any other duties as assigned

THE PERSON | To be the ideal candidate you must have:

• Minimum of three (3) CSEC/CXC/GCE ‘O’ Level passes inclusive of Mathematics & English Language
• Knowledge and experience in Property & Casualty (P&C) Insurance would be an asset.
• Ensuring complex policy forms, insurance documents, or contracts are error-free.
• Utilizing Microsoft Office, specialized database software, and CRM systems.
• High-speed typing (70+ WPM) is often required for fast turnaround.
• Strong verbal and written communication skills are essential.
• Excellent organizational abilities, meticulous attention to detail, precision, and a focus on achieving outcomes are crucial.

THE BENEFITS | We value our employees and offer a supportive and inclusive work environment. We provide opportunities for professional growth and development, competitive compensation, and a comprehensive benefits package.