Documentation Specialist (Inbound)

We are looking for a highly organized and detail-oriented Documentation Specialist (Inbound) to support the daily processing of inbound returns and documentation activities. The ideal candidate will be responsible for ensuring accurate documentation of inbound transactions, maintaining organized records, coordinating with warehouse and data entry personnel, and preparing timely reports for management. The role requires strong organizational skills, attention to detail, and the ability to work closely with multiple departments to ensure accurate and efficient warehouse operations.

Key Responsibilities

• Process and monitor inbound return transactions in accordance with company policies and procedures
• Maintain accurate and up-to-date records of inbound returns using Microsoft Excel and other company systems (ex. Oracle Netsuite)
• Coordinate with the Data Clerk/Encoder to ensure timely and accurate encoding of inbound documents
• Review inbound documents for completeness and accuracy before processing
• Communicate with warehouse personnel and other departments to resolve discrepancies related to inbound returns and documentation
• Monitor the status of inbound returns and ensure all supporting documents are properly filed and recorded
• Generate and submit accurate and timely reports on inbound returns and documentation for management review
• Assist the warehouse team in resolving documentation-related concerns and operational issues
• Ensure proper filing, organization, and safekeeping of inbound documents for audit and reference purposes
• Recommend process improvements to enhance documentation accuracy and operational efficiency
• Perform other duties and responsibilities as assigned by management to support warehouse and logistics operations

Qualifications

• Bachelor's Degree in Business Administration, Office Administration, Logistics, Supply Chain Management, or any related field is preferred
• At least 1 year of experience in documentation, warehouse operations, logistics, or inventory management is an advantage
• Proficient in Microsoft Office applications, particularly Excel
• Experience with ERP System or warehouse management systems is an advantage
• Strong organizational and documentation skills with excellent attention to detail
• Good analytical and problem-solving abilities
• Effective verbal and written communication skills
• Ability to coordinate and work collaboratively with different departments
• Capable of managing multiple tasks and meeting deadlines in a fast-paced environment
• Honest, reliable, and committed to maintaining accurate records and documentation