Documentation Specialist Intern

Overview Union Home Mortgage’s L.E.A.D Internship Program’s goal is to provide a fun, interesting, and real-world environment for our interns to Learn about the industry, be Educated by Sr. Leadership and their peers, Achieve their personal goals and Develop their skills and knowledge base. We pride ourselves in providing innovative programs for our interns in order for them to learn and grow they progress through their careers. Some of the programs we offer include: shadowing, mentoring, professional development, group projects and we even take our interns on corporate outings! Our internship program gives students a chance to meet new people, gain more experience, and learn from the best in the business! Our interns are treated like full-time Partners who work 40 hours a week during the 3-month summer program, are compensated, and based out of headquarters in Strongsville, Ohio.

This position will be responsible for working alongside UHM’s Publications team to develop and edit training manuals, policies, and procedures for Partners across the country. The role requires expertise in English grammar and syntax, as well as high attention to detail and a strong working knowledge of Microsoft Word.

Duties & Responsibilities

• Collaborate with Managers and Subject-Matter-Experts across the organization to create internal documentation and maintain its accuracy.
• Develop, edit, and format guides, checklists, and other reference documents for Partners to utilize in their day-to-day workflows according to UHM’s branding and copyright standards.
• Participate in the execution of scheduled document audits for quality control testing.
• Assist with creating monthly bulletins, company-wide memorandums, and other communications.
• Assist with maintaining version control and tracking records of all published internal documents in accordance with UHM document retention and distribution policies.
• Participate in weekly Training huddles and Publications huddles.

Qualifications SKILLS REQUIRED

• Strong verbal and written communication skills.
• Detail-oriented with high critical thinking skills.
• Skilled at multi-tasking and staying organized.
• Able to work in a fast-paced environment with strict time deadlines.
• Professional phone, email, chat, and screen-sharing skills.
• Positive attitude, optimistic outlook, and willingness to be part of a team.
• Quick to learn new technologies and applications for creating documents.
• Willingness to learn and train independently.
• Knowledge of Microsoft and Adobe products, including Word and Acrobat.

Education & Experience

• Minimum of 2 years’ higher education in English, Technical Writing, or a related field.
• Education in and/or experience with Chicago Manual of Style.

Applications are accepted on a rolling basis and positions are open until filled (this may be prior to the job posting expiration date).

At UHM, we understand diversity comes in many different forms. It’s our commitment to improve inclusion in the workplace through programs and policies that establish a positive and inclusive environment where every Partner, regardless of their background, can grow and excel. We value diversity, educate on equity, and create inclusive partner opportunities to ensure that you know #UBelongAtUHM!

This employer participates in E-Verify. If hired, the employer will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Union Home Mortgage Corp. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.