Documentation Team Leader (Import & Export Documentation)

About the role

Yang Ming Shipping Philippines, Inc. is seeking an experienced Documentation Team Leader to oversee import and export documentation operations, ensure compliance with customs and shipping regulations, and lead a team of documentation personnel.

The successful candidate will be expected to demonstrate strong accountability, sound judgment, and a high level of responsibility in protecting the Company's interests. The position requires the ability to handle assigned tasks and unexpected operational situations promptly and appropriately. The successful candidate will play a key role in process improvement, team development, compliance, and operational excellence, with strong potential for future advancement to a managerial position.

Key Responsibilities

• Supervise and lead the Documentation Team in handling import and export documentation.

• Ensure the timely and accurate processing of shipping and customs documents, including but not limited to Bills of Lading, manifests, permits, clearances, and other related documents.

• Work closely with YMHQ, internal departments, customers, government agencies, and other external stakeholders to ensure smooth documentation and cargo release processes.

• Monitor compliance with Bureau of Customs regulations, shipping requirements, and Company policies and procedures.

• Identify operational risks and implement preventive controls to minimize documentation errors, customs penalties, cargo delays, and customer complaints.

• Conduct staff coaching, training, and performance evaluations to support team development and performance improvement.

• Conduct error and anomaly analysis, identify root causes, and implement process improvements to enhance efficiency and accuracy.

• Resolve documentation-related issues and customer concerns in a timely and appropriate manner.

• Establish, monitor, and report team KPIs, including documentation accuracy, timeliness, compliance, and customer service performance.

• Prepare operational reports, performance metrics, and other documentation-related reports for Management.

• Ensure that team members properly follow established procedures, controls, and documentation standards.

• Handle urgent and unexpected operational situations and coordinate appropriate corrective actions with relevant stakeholders.

Qualifications

• Bachelor's Degree in Customs Administration, Logistics, Business Administration, Supply Chain Management, or a related field.

• Licensed Customs Broker is highly preferred.

• Minimum of 5 years of relevant experience in import/export documentation, shipping, freight forwarding, logistics, or customs operations.

• Experience in a liner shipping company is highly preferred.

• At least 2 years of supervisory or team leadership experience is preferred.

• Experience managing or leading a team of five (5) or more employees are highly preferred.

• Candidates with strong professional experience in documentation and customs operations but without prior formal supervisory or managerial experience may also be considered, particularly those demonstrating leadership potential.

• Strong knowledge of Bureau of Customs procedures, shipping documentation, manifests, and import/export regulations.

• Strong sense of accountability for both individual and team performance.

• Demonstrated ability to respond promptly and take appropriate action in unexpected or urgent business situations.

• Experience in people management, coaching, and performance monitoring.

• Strong communication, coordination, and stakeholder management skills.

• Proficient in Microsoft Office applications, particularly Microsoft Excel.

Skills and Competencies

• Import & Export Documentation

• Customs Clearance Procedures

• Shipping Manifest Preparation

• Team Leadership

• People Management and Coaching

• Process Improvement

• Analytical and Problem-Solving Skills

• Attention to Detail

• Time Management and Multitasking

• Customer Service Orientation

• Risk Prevention and Compliance Management

• Decision-Making and Accountability

Employee Benefits

• HMO Coverage

• Group Life and Accident Insurance

• Rice Allowance

• Communication Allowance

• Annual Performance Bonus

• Vacation Leave and Sick Leave

• Bereavement, Maternity, Paternity, and Solo Parent Leave

• Employee Training and Development Programs

• Company Events and Employee Engagement Activities

About us

YANG MING SHIPPING PHILIPPINES, INC. is a leading shipping and logistics company operating within the Manufacturing, Transport & Logistics industry. With a strong presence in the Philippines and the wider Asia region, we are committed to providing reliable, efficient and professional shipping services to our clients. Our company is built on principles of integrity, customer service excellence and operational efficiency. We pride ourselves on maintaining the highest standards in maritime operations and take pride in being a trusted partner for shipping and logistics solutions across Asia-Pacific. We are dedicated to fostering a workplace where skilled professionals can develop their careers and contribute to our continued success.

Apply now

If you meet the above requirements and are interested in joining YANG MING SHIPPING PHILIPPINES, INC. as a Documentation Senior Specialist, we encourage you to submit your application including your CV, cover letter and any relevant certifications or credentials. We look forward to hearing from you.